Shayla Johnson
Sanford,Fl
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
20
20
years of professional experience
Work History
Bartender
Cheddar’ Scratch Kitchen
Sanford, Florida
05.2024 - Current
- Prepare and serve alcoholic and non-alcoholic beverages. Maintain cleanliness and organization of the bar area. Engage with customers providing excellent recommendations
- Kept bar presentable and well-stocked to meet customer needs.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
SERVER SUPPORT TEAM LEAD
Chili's Bar & Grill
Lake Mary, Florida
01.2015 - 02.2024
- Applied creative approaches when teaching new concepts or procedures to trainees.
- Identified areas for improvement and implemented changes to increase customer satisfaction levels.
- Ensured compliance with all relevant regulations governing the hospitality industry.
BEHAVIORAL HEALTH TECHNICIAN
Arch Stone Recovery Center
Lantana, Florida
10.2010 - 12.2014
- Developed strong interpersonal skills while interacting with clients in a respectful and professional manner.
- Reported any changes in the patient's condition and suggested modifications to the treatment plan.
- Transported clients schedule appointment, Groceries shopping and arrival/departure flights
CLEANING SUPERVISOR
Deborah's Cleaning
West Palm Beach, Florida
03.2006 - 05.2012
- Managed weekly and daily cleaning contracts at area homes and businesses.
- Cleaned office areas to meet client standards and expectations.
- Trained new employees on duties and responsibilities of department.
Education
HIGH DIPLOMA -
Miami Jackson High
01-2004
Skills
- Quality assurance
- Hospitality
- Customer Service
Timeline
Bartender
Cheddar’ Scratch Kitchen
05.2024 - Current
SERVER SUPPORT TEAM LEAD
Chili's Bar & Grill
01.2015 - 02.2024
BEHAVIORAL HEALTH TECHNICIAN
Arch Stone Recovery Center
10.2010 - 12.2014
CLEANING SUPERVISOR
Deborah's Cleaning
03.2006 - 05.2012
HIGH DIPLOMA -
Miami Jackson High