Shayla Kannan
Lisle,IL
Summary
Adaptable Political Science graduate eager to contribute to team success through confident communication, attention to detail and excellent organizational skills. Clear understanding of Government, Procedure and training in research, data entry/analysis, and project management . Motivated to learn, grow and excel in an office setting.
Overview
3
3
years of professional experience
Work History
Associate Drop Ship Specialist
CDW
Chicago, IL
12.2021 - Current
- Release over 150-200 orders per day
- Work on hardware and software lines- specialize in displays and warranties
- Handle high email volume
- Work with sales and distribution partners to amend, track, follow up on, and fulfill customer orders
- Assist sales in following distributor order requirements
- Help manage brand relations and assist in day to day process problem solving
- Update and Maintain CDW systems and open orders for discontinued and constrained items.
Mortgage Loan Processor
InterFirst Mortgage
Chicago, IL
03.2021 - 11.2021
- Worked one on one with borrowers to help explain the mortgage process and request and help them upload all necessary documents
- Worked alongside the sales team to get loans closed and funded
- Successfully managed 50 loans at a time
- Researched and help locate necessary tax, insurance, business documents from county and federal websites and phone calls.
Property Tax Specialist
Mortgage Connect
Moon Twp., PA
08.2019 - 01.2020
- Utilized online tools, county and city websites, as well as over the phone communication to research real estate/ property tax information for home loans and refinancing applications.
- Entered research data into multiple company specific formats.
- Completed over 100 files a day.
- Helped train and manage tax team to meet daily goals.
Teaching Assistant, Humanities
University Of Nevada Reno
Reno, NV
01.2017 - 05.2018
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Separately taught weekly supplemental class to answer questions and improve students ability to understand and retain information.
- Created and organized teaching material, assignments, and classroom tasks.
- Graded weekly assignments, tests, and formal papers as well as managed online grading system and comments.
- Covered core humanity topics including ancient history and civilizations, art and literature movements and european history, American history and politics.
Education
Master of Arts - Political Science
University Of Nevada - Reno
Reno, NV12.2018
Bachelor of Arts - Cultural Anthropology
University Of Nevada - Las Vegas
Las Vegas, NV05.2016
Skills
- Data Management
- Critical thinking
- Written Communication
- Microsoft Office
- 60 WPM typing speed
- Record maintenance
- Research and Analysis
- SPS and AS400
- Database Searches
- Notetaking and organization
- SPSS/STATA/SAS software
- Customer service
Timeline
Associate Drop Ship Specialist
CDW
12.2021 - Current
Mortgage Loan Processor
InterFirst Mortgage
03.2021 - 11.2021
Property Tax Specialist
Mortgage Connect
08.2019 - 01.2020
Teaching Assistant, Humanities
University Of Nevada Reno
01.2017 - 05.2018
Master of Arts - Political Science
University Of Nevada - Reno
Bachelor of Arts - Cultural Anthropology
University Of Nevada - Las Vegas
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