Shayla Kelly
Costa,WV
Summary
Reliable Appointment Scheduler with a background in customer service and administrative support. Skilled in handling high call volumes, scheduling and confirming appointments, and resolving client concerns professionally. Known for strong multitasking abilities and attention to detail.
Overview
3
3
years of professional experience
Work History
Scheduler
CAMC
Charleston, WV
03.2023 - Current
- Schedule, confirm, and reschedule appointments for clients or patients in a timely and organized manner.
- Answer incoming calls and respond to inquiries regarding services, availability, and scheduling.
- Send appointment reminders via phone, email, or text to reduce no shows.
- Verify client or patient information and update records in the system.
- Handle cancellations and last minute changes professionally.
- Provide excellent customer service while assisting clients with questions or concerns.
- Manage high call volumes while maintaining professionalism and accuracy.
- Ensure confidentiality of client or patient information.
- Perform basic administrative tasks such as data entry, filing, and reporting.
Education
High School Diploma -
Sherman High School
Comfort, WV05-2015
Skills
- Microsoft office ( Word, Excel, Outlook)
- Scheduling software
- Electronic Health Records
- Emails and database mangement
Timeline
Scheduler
CAMC
03.2023 - Current
High School Diploma -
Sherman High School