Shayla McClure
Fort Wayne,IN
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lincoln Financial Group
Fort Wayne, IN
12.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Processed rollover requests from other qualified plans or IRAs into employer-sponsored plans.
- Collaborated with colleagues across departments to ensure compliance with applicable laws and regulations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted in the administration of 401 plans, including enrollment processes, contributions, distributions, loans and hardship withdrawals.
Real Estate Agent
Coldwell Banker Real Estate Group
Fort Wayne, IN
09.2022 - Current
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property values for informed decision-making.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Educated clients looking to sell or buy based on current market conditions, legal requirements, pricing, and mortgages.
- Awarded Top Producing Group four times in our office, with 126 units and 28 million dollars in sales in the past year.
Guest Service Advocate
Target
Fort Wayne, IN
07.2021 - 12.2023
- I greeted hundreds of guests weekly upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Answered guest telephone calls promptly to avoid on-hold wait times.
- Clarified guest issues and determined the root cause of problems to resolve product or service complaints.
- Balanced safe, prepared tills, and prepared register bags for the next sales date.
- Trained staff on operating procedures and company services.
Counter Helper
Panda Express
Fort Wayne, IN
09.2019 - 04.2021
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Followed health and safety protocols, crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Ensured all products were labeled correctly and stored properly according to health regulations.
Education
High School Diploma -
Homestead Senior High School
Fort Wayne, IN06.2021
Skills
- Business-related application skills: Word, Excel, PowerPoint
- Professional written and verbal communication skills
- Problem-solving ability
- Time management
- Customer service
- Computer proficiency
- Attention to detail
- Responsibility
- Teamwork
- Clerical support
- Critical thinking
- Multitasking and organization
Certification
- Licensed Real Estate Agent - 2022-Current
Timeline
Customer Service Representative
Lincoln Financial Group
12.2023 - Current
Real Estate Agent
Coldwell Banker Real Estate Group
09.2022 - Current
Guest Service Advocate
Target
07.2021 - 12.2023
Counter Helper
Panda Express
09.2019 - 04.2021
- Licensed Real Estate Agent - 2022-Current
High School Diploma -
Homestead Senior High School
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