Shayla Morton
East Orange,NJ
Summary
Experienced Retail Manager with a strong track record in optimizing operations, driving growth, and enhancing service standards. Proven expertise in team development, performance improvement, and achieving strategic goals. Proficient at leveraging diverse skills to contribute to organizational success and thrive in dynamic, forward-thinking environments. Eager to broaden skills and knowledge to bring fresh perspectives and innovative solutions as well as a proactive and strategic approach to support and advance the objectives of a progressive organization.
Overview
3
3
years of professional experience
Work History
Retail Store Manager
Starbucks Company
Basking Ridge, NJ
01.2023 - 01.2024
- Oversaw barista team in maintaining adherence to Starbucks’ guidelines for coffee and beverage preparation.
- Managed and resolved customer concerns, ensuring utmost satisfaction in customer service operations.
- Closely monitored inventory, efficiently placed supply orders, and optimized resource utilization.
- Conducted employee training sessions to ensure compliance with operational procedures and safety regulations.
- Implemented and enforced store-wide measures to promote health and safety precautions.
Barista
Starbucks Company
Union, NJ
01.2021 - 01.2024
- Suggested products from the coffeehouse menu to unsure clientele.
- Ensured cleanliness and organization of the store during downtime.
- Proficient in efficiently handling multiple tasks while meeting challenging deadlines.
- Handled cash transactions and recorded customer order information with accuracy
- Addressed customer issues in a timely and efficient manner.
Education
Psychology
Arizona State University
01-2024
Psychology
Bloomfield College
Bloomfield, NJ12.2021
Skills
Operational Management:
- Managing inventory
- Preparing bank deposits
- Scheduling and assigning staff shifts
- Implementing operational procedures and safety regulations
Sales and Customer Service
- Driving sales growth
- Resolving customer concerns quickly and efficiently
- Managing promotions and events
Financial Management
- Cash handling
- Managing budgets
- Handling financial documents
Timeline
Retail Store Manager
Starbucks Company
01.2023 - 01.2024
Barista
Starbucks Company
01.2021 - 01.2024
Psychology
Arizona State University
Psychology
Bloomfield College
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