Summary
Overview
Work History
Education
Skills
Timeline
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Shayla Mummert

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

12
12
years of professional experience

Work History

Bartender

Zembo Shrine
04.2016 - Current
  • Managed events with up to 3,000 guests.
  • Kept accurate count all liquor and drink sales.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Bartender

Manor at Mountainview
05.2022 - 07.2023
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Server/Bartender

Festive Board
04.2017 - 12.2019
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Shift Manager/Assistant Manager

Pizza Hut
08.2016 - 08.2019
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Clerk/Shift Manager

PLCB FINE WINE AND GOOD SPIRITS
02.2014 - 07.2016
  • As a clerk, I ensured every customer found what they were searching for, as well as helped them with any information they may need in pairing with foods, which grape from which country and much more
  • Worked the cash register while maintaining a high level of customer satisfaction as I completed their transactions
  • Twice a week I was responsible for getting the merchandise from the trucks and placing them in their proper locations.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Sales Associate

TJ Maxx
08.2012 - 02.2014
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High school diploma -

Dover Area High School
Dover, PA
08.2010 - 2014.05

Skills

  • Food Safety
  • Restaurant Management
  • Catering
  • Bartending
  • Assistant Manager Experience
  • Liquor, beer, and wine knowledge
  • Engaging personality
  • Cash Handling
  • Menu Memorization
  • RAMP Certified

Timeline

Bartender

Manor at Mountainview
05.2022 - 07.2023

Server/Bartender

Festive Board
04.2017 - 12.2019

Shift Manager/Assistant Manager

Pizza Hut
08.2016 - 08.2019

Bartender

Zembo Shrine
04.2016 - Current

Clerk/Shift Manager

PLCB FINE WINE AND GOOD SPIRITS
02.2014 - 07.2016

Sales Associate

TJ Maxx
08.2012 - 02.2014

High school diploma -

Dover Area High School
08.2010 - 2014.05

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Shayla Mummert