SHAYLA PAULO-DORSEY
Waipahu,HI
Summary
Dedicated to provide excellent customer service in a fast paced and merry environment. I am hard working, detail oriented, able to multi-task and a team player all with the spirit of Aloha.
Overview
2026
2026
years of professional experience
Work History
Bartender
Monkeypod Kitchen Waikiki
Honolulu, HI
2024 - Current
Floor Manager
MonkeyPod Kitchen Waikīkī
Honolulu, HI
2025 - Current
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained staff on effective customer service techniques and product knowledge.
- Managed inventory levels, coordinating with suppliers for timely restocking.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Oversaw staff scheduling, optimizing coverage during peak hours for improved service.
- Conducted performance evaluations, providing feedback to support team development.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
Bartender
MonkeyPod Kitchen - Ko'Olina Hi
Kapolei, HI
2019 - 2024
- Reasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Assist in preparing the bar for service by setting up bar and bar area; including preparing items such as linens,silverware, and glassware, stocking liquors, changing kegs, preparing garnishes, and preparing drink mixers.
- Greet all guests in a warm, personal and friendly manner.
- Review drink and food menus, as well as any specials with guests seated at the bar and make recommendations.
- Offer menus to guests seated at the bar and answer questions about menu items, offering descriptions and making recommendations.
- Inform guests of daily specials including pricing if not listed on the menu. Explain how various menu items are prepared, describing ingredients and cooking methods.
- Monitor guests' physical condition when entering the restaurant and bar; monitor alcohol consumption while on the premises to ensure all HCR and county serving policies are followed. Take appropriate steps according to HCRpolicies to reduce the occurrence of alcohol related issues.
- Take guests' food and beverage orders and enter orders into computers for transmittal to kitchen staff.
- Check guests' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Prepare, garnish, and serve drinks for guests seated at the bar in an expeditious manner.
- Check with guests to ensure that they are enjoying their food and drink items, and take action to correct any problems.
- Remove dishes and glasses from the bar and take them to the kitchen for cleaning.
- Prepare and present guests' checks according to policy, ensuring any special requests are followed (such as split checks), and collect corresponding payments.
- Polish and restock all glassware as needed.
- Restock all bar items including wine, beer, condiments, etc.
- Clean entire bar area including bar top, glass washer, etc.
- Stock ice.
- Take garbage and recyclable items to the appropriate destination.
- Must be dependable, report to work as scheduled and on time, and follow all policies regarding scheduling and attendance.
Hostess/ Retail Logo
Monkeypod Kitchen by Merriman
Kapolei, HI
04.2015 - 06.2016
- Assist guests in making reservations from phone calls or arrive at the restaurant utilizing Open Table reservation system.
- Seat guests correctly at assigned able and provide them with necessary supplies such as menus, silverware, high chairs, etc.
- Answer incoming telephone calls within 3 rings in a friendly and professional manner.
- Effectively organize and utilize Open Table's reservation wait sheet.
- Collect and clean each menu as well as clean and restock the greeter work stations.
Food Runner
Monkeypod Kitchen by Merriman
Kapolei, HI
10.2016 - 2019
- Greet all guests in a warm, personal, friendly manner.
- Check that each plate is wiped and correctly garnished prior to leaving the kitchen.
- Accountable for all plates leaving the kitchen window.
- Check for proper condiments and utensils when approaching the table to deliver food.
- Assist guests with any requests or concerns and take action to correct any problems.
- Keep the food line and runner stations clean, regularly checking floor for debris.
Server
MonkeyPod Kitchen - Ko'Olina Hi
Kapolei, HI
2019 - 2022
- Assist in preparing the restaurant for dining service by setting up section, including preparing items such as linens, silverware, and glassware.
- Greet all guests in a warm, personal, friendly manner.
- Review menus with guests and answer any questions about menu items, offering descriptions and making recommendations.
- Inform guests of any daily specials including pricing, if not listed on the menu.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Take guests' food and beverage orders and enter orders into computer for transmittal to kitchen staff.
- Check guests' identification to ensure they meet minimum age requirements for consumption of alcohol.
- Serve food and beverages to guests, taking extra care to perform any additional table-side preparation or service as required for items served.
- Describe and recommend wines to guests; bring selection to the table with appropriate glasses and pour the wine for the guests.
- Check with the guests to ensure that they are enjoying their meals and take action to correct any problems.
- Remove dishes and glasses from tables and take them to the kitchen for cleaning. Prepare the table for the next guest.
- Prepare certain hot and cold non-alcoholic beverages for guests.
- Prepare and present guests' checks, ensuring any special requests are followed (such as split checks), and collect corresponding payments.
- Assist the entire service team throughout the meal period to ensure all guest's expectations are exceeded.
- Stock service areas with supplies such as coffee, iced tea, tableware, share plates, silverware, and linens.
- Fill salt, pepper, sugar, cream, condiment, napkins, and drink garnishes.
- Must be dependable, report to work as scheduled and on time, and follow all policies regarding scheduling and attendance.
- Provide the highest level of quality and service to our guests in an incredibly friendly atmosphere.
- Take orders and serve food and beverages to guests at tables in the restaurant.
Education
High School Diploma - undefined
Waipahu High School
Waipahu, HIMay 2016
Skills
- Multi-Tasking
- Adaptability
- Works well under pressure
- Time Management
- Team Player
- Communication
- Dependability
- Active Listening
Hobbies and Interests
Paddling, Surfing, Photography, Culinary, Hiking/Outdoor activities
Timeline
Food Runner
Monkeypod Kitchen by Merriman
10.2016 - 2019
Hostess/ Retail Logo
Monkeypod Kitchen by Merriman
04.2015 - 06.2016
High School Diploma - undefined
Waipahu High School
Bartender
Monkeypod Kitchen Waikiki
2024 - Current
Floor Manager
MonkeyPod Kitchen Waikīkī
2025 - Current
Bartender
MonkeyPod Kitchen - Ko'Olina Hi
2019 - 2024
Server
MonkeyPod Kitchen - Ko'Olina Hi
2019 - 2022