Shayla Rutledge
Moline,IL
Summary
Customer service professional with experience handling urgent service needs, documenting emergencies, and resolving customer issues. Strong in active listening, critical thinking, and communication, with computer proficiency in SAP and Outlook.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
KONE Corporation
08.2026 - Current
- Handle calls for KONE and non KONE- serviced equipment, accurately gathering information and creating service tickets for equipment outages and service needs.
- Monitor open service tickets and provide customers with timely updates while coordinating with technicians, branches, and internal teams.
- Process and document emergency situations, including entrapments, injuries, and safety hazards, while following established procedures and prioritizing time-sensitive calls.
- Resolve customer concerns through effective communication, problem-solving, detailed documentation, and coordination with KONE locations
Department Manager
Hy-Vee Grocery
03.2023 - 02.2026
- Managed department operations to maintain merchandising standards, inventory accuracy, and customer service quality.
- Trained team members on daily procedures, product knowledge, and safety expectations.
- Coordinated ordering and stock rotation to support product availability and reduce shrink.
- Monitored sales trends and adjusted displays to improve department performance.
- Reported department performance results monthly to store management using SAP inventory systems.
Education
High School Diploma -
Moline High School
Moline, ILSkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Microsoft outlook
- SAP Software
- Computer proficiency
Timeline
Customer Service Representative
KONE Corporation
08.2026 - Current
Department Manager
Hy-Vee Grocery
03.2023 - 02.2026
High School Diploma -
Moline High School