- Cooking
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Baking
- Video Gaming
Shayla Sayles
Buffalo,NY
Summary
Dynamic customer service professional with a proven track record at Spectrum, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I excel in building relationships and ensuring satisfaction. Committed to maintaining high standards and fostering a positive environment, I thrive in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Spectrum
Cheektowaga, NY
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships in a short period of time while assisting customers with issues with their internet, cable, billing, and any other issues they needed help.
Crew Team Member
Burger King
Cheektowaga, NY
03.2024 - 08.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
Back of House Team Member
Chick Fill A
Depew, NY
07.2022 - 02.2024
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Held constant communication with the Front of House Team Members to ensure guest satisfaction.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Always maintained a clean work environment and followed all food safety regulations.
- Assisted with training new BOH staff members on established processes and goals.
Education
Electrical Engineering
Hutchinson Central Technical High School
Buffalo, NY06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Payment processing
- Product knowledge
- Proofreading
- Stock management
Interests
Timeline
Customer Service Representative
Spectrum
02.2025 - Current
Crew Team Member
Burger King
03.2024 - 08.2024
Back of House Team Member
Chick Fill A
07.2022 - 02.2024
Electrical Engineering
Hutchinson Central Technical High School