Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work
Verified
This profile is verified using an email address.

Shayla Scott

903 First Street ADEL,GA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Release of Information SpecialistCustomer Service Advisor IIBilling Specialist

Work Type

Full Time

Location Preference

On-SiteRemote
Location: 903 First Street ADEL, GA, US
Open to relocation: No

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time off401k match

Summary

Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.

Overview

5
5
years of professional experience

Work History

Release of Information Specialist

Verisma
Alpharetta, GA
06.2025 - 02.2026
  • Processed requests for medical records with accuracy and attention to detail.
  • Managed electronic health record systems to ensure timely information retrieval.
  • Supported compliance with HIPAA regulations in handling sensitive patient data.
  • Actively participated in interdisciplinary team meetings, providing valuable input on release of information matters and contributing to the overall success of the organization.

Customer Service Advisor II

Concentrix
Newark, CA
04.2023 - 04.2025
  • Provided exceptional customer support via phone, email, and chat channels.
  • Resolved customer inquiries efficiently, ensuring high satisfaction rates.
  • Documented customer interactions accurately for future reference and analysis.
  • Collaborated with team members to improve response times and service quality.
  • Developed rapport with customers, fostering long-term relationships and repeat business.

Billing Specialist

BrightSpring Health
Valdosta, GA
06.2021 - 03.2022
  • Processed and reconciled billing statements from 20 to 25 Home Health agencies to ensure accuracy and compliance with company policies.
  • Managed accounts receivable, resolving discrepancies and maintaining up-to-date records.
  • Collaborated with healthcare providers to facilitate timely billing inquiries and claims resolution.
  • Implemented best practices for invoicing procedures, enhancing overall efficiency in the billing cycle.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
01-2020

Skills

  • Microsoft Office Suite
  • Effective communication
  • Customer Relations
  • Information management
  • Customer service
  • Problem-solving
  • Multi-line phone talent
  • Data entry

Timeline

Release of Information Specialist

Verisma
06.2025 - 02.2026

Customer Service Advisor II

Concentrix
04.2023 - 04.2025

Billing Specialist

BrightSpring Health
06.2021 - 03.2022

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy

Similar Profiles

  • Madeline CookMadeline Cook

    Release of Information Specialist at Nationwide Children's HospitalRelease of Information Specialist at Nationwide Children's Hospital

  • Paige EvansPaige Evans

    Release of Information Specialist at Remote OperationsRelease of Information Specialist at Remote Operations

  • Beatrice WilliamsBeatrice Williams

    Release of Information Specialist at MRORelease of Information Specialist at MRO

  • Lisa LearLisa Lear

    Release of Information Specialist at Vital Record ControlRelease of Information Specialist at Vital Record Control

CREATE PROFILE