Shayla Smith
Kahneeta Wellness Spa & Resort
Warm Springs,OR
1
Certification
Compassionate and results-driven Certified Recovery Mentor with a focus on client support and documentation. Adept at developing coping strategies and promoting peer relationships, committed to enhancing client recovery experiences.
Work History
Guest Services Representative Lead
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted guests with inquiries, ensuring a welcoming atmosphere and prompt resolution of concerns.
- Collaborated with team members to maintain a clean, organized, and inviting environment for all guests.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
Certified Recovery Mentor
- Supported clients in developing coping strategies and personal goals for recovery.
- Facilitated group discussions to encourage peer support and share recovery experiences.
- Assisted in crisis intervention, providing immediate support during challenging situations.
- Documented client progress and maintained accurate records of interactions and outcomes.
- Collaborated with multidisciplinary teams to create individualized treatment plans for clients.
- Educated clients on available resources and community services to enhance recovery efforts.
- Established trusting relationships with clients, fostering an environment of open communication and mutual respect.
- Developed strong rapport with local service providers to enhance collaboration efforts on behalf of clients.
- Cultivated a safe space for clients to openly discuss thoughts, feelings, and concerns without judgment or fear of repercussion.
- Promoted peer-to-peer connections within the recovery community by organizing events such as meetings or social outings.
- Enhanced client recovery by providing consistent support and mentorship in a one-on-one setting.
- Connected clients with community resources such as housing, employment, and educational opportunities to support long-term stability.
Education
Certified Recovery Mentor
Certified Alcohol & Drug Counselor 1
Peer Support Specialist
Skills
Inter-departmental collaboration
Customer service
Team development
Spreadsheets
Report creation
Client relations
De-escalation techniques
Building rapport
Documentation
Prioritization
Brand representation
Certification
Certified Alcohol and Drug Counselor 1
Certified Recovery Mentor
Peer Support Specialist- Adult Addictions
Timeline
Guest Services Representative Lead
Kahneeta Wellness Spa & Resort
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Certified Recovery Mentor
Warm Springs Behavioral Health
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Cerified Rwcovery Mentor
Certified Recovery Mentor
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Northwest Portland Area Indian Health Board
Certified Alcohol & Drug Counselor 1
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Peer Support Specialist-Adult Addictions
Peer Support Specialist
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