FERNIE MADRID

-Pre-Wire Assembly (Current Assignment)

• Lead 2nd shift pre-wire operations within a manufacturing environment, ensuring production goals, quality standards, and safety requirements are met.
• Interpret and execute work based on complex blueprints, wiring diagrams, schematics, and bills of material (BOM).
• Route, label, and terminate wiring assemblies according to engineering specifications and electrical standards.
• Perform in-process inspections and final checks to verify workmanship, wiring integrity, and compliance with quality requirements.
• Lead daily SIM (Short Interval Management) meetings for a 24-person wiring team, communicating production goals, safety updates, shift priorities, and announcements while identifying and addressing barriers impacting performance; support output of 60–70 panels per 8-hour shift.

-Harnessing/Komax

• Led wire harnessing operations, including Komax-processed cables and assemblies.
• Verified wire cut lengths, terminations, labeling, and routing per and engineering schematics.
• Supported setup, basic operation, and troubleshooting of Komax wire processing equipment.
• Conducted quality checks to ensure harness assemblies met internal standards and customer requirements.
• Coordinated with Materials, Quality, and Engineering teams to resolve production constraints and quality concerns.

• Responds to end-user phone, email, or chat request for support to resolve basic computer, application, system, device, access, or performance issues.
• Utilizes production information or solution database to research, troubleshoot, and deliver solution.
• Documents incidents using help desk systems or tools.
• Escalates problems to appropriate levels or teams to achieve issues resolution.
• Support installation or upgrades of software or devices, set up user profiles, or re-set passwords.

• Successfully managed phone calls and sales of cable, internet, voice, and other services, consistently meeting or exceeding sales targets.
• Demonstrated exceptional multitasking skills in a fast-paced environment by effectively handling multiple communication mediums simultaneously, including phone, email, and chat.
• Developed and preserved a comprehensive sales tool using Excel, which served as a reference guide for promotions, prices, packages, and CRM codes, contributing to improved efficiency and accuracy in sales processes.

• Performed field utility work following strict safety, quality, and procedural standards.
• Assisted with equipment management, site preparation, and restoration activities.

• Diagnosed, troubleshot, and resolved technical issues with point-of-sale systems and related technology, coordinating equipment repair and replacements to minimize downtime.
• Executed upgrades and setup for up to 15 workstations, including software installation and configuration, ensuring systems were fully operational and aligned with company standards.
• Installed and maintained RJ45 and RJ11 cabling, performing wiring installations and ensuring high-quality network connectivity for essential equipment.
• Diagnosed and resolved issues with network cabling, printers, POS systems, and Kitchen Video System (KVS) stations, enhancing device functionality and minimizing operational interruptions.
• Collaborated in IT meetings with the Supervisor and General Manager to streamline processes, contribute to strategic planning, and enhance team performance.