Books
Shayla Sowers
IT Project Manager/Scrum Master
Frederick,MD
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings ten years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
IT Project Manager/Scrum Master
OPIS
03.2021 - Current
- Coached development teams in agile framework and ceremonies, including sprint planning and story point estimation
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines without sacrificing build quality or workplace safety.
Quality Assurance Specialist
OPIS
11.2016 - 03.2021
- Inspected items and compared against standards to meet regulatory requirements.
- Developed and implemented procedures to meet product quality standards.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Performed tests and inspections to conform to established standards.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Customer Account Executive
OPIS
10.2013 - 11.2016
- Evaluated customers' potential needs to make appropriate recommendations.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
- Trained clients on product features and updates to secure buy-in.
Education
Bachelor's of Science - Psychology
Frostburg State University
2013
Skills
- Project Management
- Conflict Management
- Project Planning
- Client Rapport-Building
- Agile Methodology
- Project Scope Analysis
- Microsoft Office Suite Expertise
- Cross-Functional Collaboration
- Microsoft Azure
Certification
Certified Scrum Master
Certified Scrum Product Owner
SAFe Scrum Master
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Writing
Hiking
Timeline
IT Project Manager/Scrum Master
OPIS
03.2021 - Current
Quality Assurance Specialist
OPIS
11.2016 - 03.2021
Customer Account Executive
OPIS
10.2013 - 11.2016
Bachelor's of Science - Psychology
Frostburg State University
Certified Scrum Master
Certified Scrum Product Owner
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