Shayla Tiger
Reno,NV
Summary
Customer service oriented professional backed by direct patient care & front-line customer service experience. Follows policies, procedures, & guidelines to ensure consistent quality & patient confidentiality. Seeking a transition into the medical administration field with a patient-focused organization offering a long-term career path. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline. Demonstrate independent work initiative, sound judgment, and attention to detail. Well-organized, manage time in multi-task environments while maintaining written and verbal communication. Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint | Type 40 WPM. EMR/EHR Systems and Communication Platforms – Zoom, Skype, MS Teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Kaiser Permanente
08.2022 - 01.2024
Scheduling appointments
- Maintaining patient records
- Making and answering phone calls
- Directing patients in the waiting room
- Communicating with patients
- Working with billing and insurance
- Keeping the office organized and stocked while helping patients fill out paperwork.
Customer Service/Sales Associate
Vector Connect
01.2022 - 11.2022
- Handled incoming and outgoing calls, provided product information, and processed orders
- Scheduled appointments, accepted payments, and handled correspondence
- Document activities and interactions in an accurate and thorough manner.
Home Health Aide
Home Bridge
05.2021 - 08.2022
- Under LPN or RN supervision, assisted with day-to-day medical needs of at-home patients
- Assisted with activities of daily living – mobility, personal hygiene, and feeding
- Kept household clean and organized, ran errands, and prepared and served meals.
Security Officer
Allied Universal Security Services
08.2019 - 07.2020
Report safety concerns, security breaches and unusual circumstances both verbally and in writing. Build, improve and maintain effective relationships with both client employees and guests. Answer questions and assist guests and employees. Answer phones or greet guests / employees in a professional, welcoming manner.
Customer Service Associate/ Barista
Starbucks
04.2018 - 06.2019
- Acted as initial point of contact for customers, vendors, and visitors in high-volume hospitality business
- Processed orders, upsold items and provided top-level customer service
- Kept work areas clean, organized, and sanitary, assisted with inventory, deliveries general store maintenance.
Education
HIPAA Essentials for Healthcare Professionals
Associate of Science Degree / Health Sciences – Medical Administrative Assistant -
Ultimate Medical Academy
12.2022
EMS Safety
05.2021
Diploma -
Mount Diablo High School
06.2018
Skills
- Client Account Management
- Product Sales
- Promotional Support
- Business Development
- Inventory Control
- Customer Needs Assessment
Certification
- Ultimate Medical Academy, Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022
- HIPAA Essentials for Healthcare Professionals, Certificate
- EMS Safety, CPR, First Aid, AED, 2021
- Mount Diablo High School, Diploma, 2018
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Timeline
Medical Administrative Assistant
Kaiser Permanente
08.2022 - 01.2024
Customer Service/Sales Associate
Vector Connect
01.2022 - 11.2022
Home Health Aide
Home Bridge
05.2021 - 08.2022
Security Officer
Allied Universal Security Services
08.2019 - 07.2020
Customer Service Associate/ Barista
Starbucks
04.2018 - 06.2019
HIPAA Essentials for Healthcare Professionals
Associate of Science Degree / Health Sciences – Medical Administrative Assistant -
Ultimate Medical Academy
EMS Safety
Diploma -
Mount Diablo High School
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