Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Shayla Varner

I am an experienced customer service representative
Aubrey,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues and providing solutions.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist- Remote

Naej staffing
Virtual- McKinney, TX
11.2021 - Current
  • Responded promptly to customer inquiries via phone, email, or chat addressing their concerns and providing accurate information
  • Assisted customers in navigating the company's products or services, offering guidance and troubleshooting assistance as needed
  • Handle escalated customer complaints with empathy and professionalism, ensuring swift resolution to maintain customer satisfaction
  • Maintained detailed records of customer interactions and transactions using CRM software, ensuring accurate documentation for future reference
  • Collaborated with cross-functional teams to resolve complex issues that required input from multiple departments
  • Actively participated in training sessions to enhance product knowledge and improve customer service skills.

Customer support representative

Pearson
Virtual
09.2018 - 11.2021
  • Provided exceptional support to customers through various channels including phone, email, and social media platforms
  • Assisted customers in troubleshooting technical issues with the company's software or hardware products, guiding them through step-by-step solutions
  • Resolved billing inquiries and processed refunds or adjustments as necessary, ensuring accuracy and adherence to company policies
  • Collaborated with the product development team to identify and report software bugs or usability issues, contributing to product improvement
  • Acted as a liaison between customers and internal departments, effectively communicating customer feedback and suggestions for improvement
  • Assisted in the development of training materials and conducted training sessions for new customer support representatives
  • Extensive experience in handling customer inquiries, complaints, and requests in a professional and efficient manner
  • Proficient in using various customer service software and tools to manage customer interactions and maintain accurate records
  • Strong communication skills, both verbal and written, with the ability to effectively convey information and resolve issues
  • Excellent problem-solving skills, capable of identifying root causes and implementing effective solutions
  • Proven ability to work well under pressure in fast-paced environments while maintaining a positive attitude
  • Exceptional interpersonal skills, able to build rapport with customers and colleagues alike
  • Detail-oriented with a strong focus on accuracy and attention to detail.

Education

Associate of Science - Veterinary Medicine (Pre-Veterinarian)

Collin Community College
Frisco, TX

Skills

  • Excellent communication skills (verbal and written)
  • Strong problem solving abilities
  • Proficient in CRM software
  • Ability to work under pressure
  • Detail-oriented
  • Interpersonal skills
  • Self starter
  • Organization skills
  • Time management
  • Adaptability
  • Multitasking
  • Technical skills
  • Teamwork
  • Conflict resolution
  • Product knowledge
  • Patience

Affiliations

I am a people person who easily engages and connects with others!

Accomplishments

  • Retail person of the month
  • Customer service representative of the month

References

References available upon request.

Timeline

Customer Service Specialist- Remote

Naej staffing
11.2021 - Current

Customer support representative

Pearson
09.2018 - 11.2021

Associate of Science - Veterinary Medicine (Pre-Veterinarian)

Collin Community College

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Shayla VarnerI am an experienced customer service representative