Shayla Villar
Roslindale,Massachusetts
Summary
Dynamic Customer Service Representative with a proven track record at Victoria’s Secret, excelling in resolving customer inquiries and enhancing satisfaction. Skilled in active listening and data entry, I leverage critical thinking to address complaints with empathy, consistently improving customer experiences and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Carters
10.2015 - 01.2018
Customer Service Representative
Victoria’s Secret
11.2008 - 02.2013
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guidance to enhance customer satisfaction.
- Handled customer complaints with professionalism and empathy.
- Utilized CRM software to log interactions and track customer feedback.
Education
English High School
Jamaica Plain Ma06.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Additional Information
i speak english and spanish.
i comprehend ASL basic,
and ABA basic.
very good with kids with
ASD. i have two of my own.
it is my present and daily job.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Carters
10.2015 - 01.2018
Customer Service Representative
Victoria’s Secret
11.2008 - 02.2013
English High School
Similar Profiles
Ocean Hoskin-CashOcean Hoskin-Cash
Yard Laborer at CartersYard Laborer at Carters
ZITONG YEZITONG YE
Pricing Coordinator at CARTERSPricing Coordinator at CARTERS
Lisa SmithLisa Smith
Retail Manager at CartersRetail Manager at Carters
Monique AllenMonique Allen
Senior Clerk School Sec. at Boston Public Schools, BPSSenior Clerk School Sec. at Boston Public Schools, BPS
Anxhelo CelaAnxhelo Cela
E-com Shopper at Roche Bros. SupermarketsE-com Shopper at Roche Bros. Supermarkets