Shayla Von Alexander
Summary
Outgoing claims enthusiast with experience overseeing and facilitating multiple tasks. Expert at coordinating with agency and claims staff successfully. Hardworking professional committed to providing outstanding claims service and assistance.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Sr. Claims Coordinator + Licensed Producer
Allstate Insurance Company
01.2022 - Current
- Implemented claim management techniques to overcome obstacles and increase team productivity.
- Organized and participated in claim handling review meetings and new business presentations.
- Assisted in facilitation of claims process for policyholders with complex claims and high-profile cases involving large settlement values.
- Analyzed customer needs to provide customized insurance solutions.
- Finalized sales and collected necessary deposits.
Sales Team Manager
UnitedHealth Care, UnitedHealth Group
08.2020 - 01.2022
- Established and cultivated solid business relationships with new and existing customers.
- Coached and counseled licensed producers, assisting with individual selling efforts and helping to reach targets.
- Attended sales training camp and brought best practices leadership back to company.
- Utilized metrics to modify low-performing sales/marketing programs and plans to increase effectiveness.
Customer Care Advocate
Progressive Auto Insurance
03.2021 - 09.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Education
Associate Degree - Sociology
Chattahoochee Technical College
Marietta, GA05.2024
High School Diploma -
Lassiter High School
Marietta, GA05.2019
Skills
- Process Improvement Initiatives
- Administration and Operations
- Microsoft Office
- Report Writing
- Advanced Oral and Written Communication Skills
- Appraisal and Salvage Operations
- Property Claims
- Customer Relationship Management
- Leadership and Change Management
- Conflict Resolution Techniques
- Client Correspondence
- Producer Support
- Claims Reporting
- Claims Troubleshooting
- Claims Procedures
Certification
- Licensed Property & Casualty Adjuster
- Licensed Property & Casualty Producer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sr. Claims Coordinator + Licensed Producer
Allstate Insurance Company
01.2022 - Current
Customer Care Advocate
Progressive Auto Insurance
03.2021 - 09.2021
Sales Team Manager
UnitedHealth Care, UnitedHealth Group
08.2020 - 01.2022
Associate Degree - Sociology
Chattahoochee Technical College
High School Diploma -
Lassiter High School