Shayla Waggoner
Phoenix,AZ
Summary
Dedicated Front Desk Manager with expertise in customer service and staff management. Proven ability to enhance operations and foster positive relationships within a company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Valley Child Care and Learning Center #1001
Phoenix, AZ
2019.12 - 2026.04
- Managed daily front desk operations and maintained a welcoming environment.
- Supervised staff schedules and ensured adequate coverage at all times.
- Coordinated effective communication among parents, staff, and management to ensure smooth operations.
- Oversaw enrollment procedures and maintained accurate student records.
- Resolved parent inquiries and concerns professionally and empathetically, fostering trust and satisfaction.
- Maintained inventory of supplies and ordered materials for the center.
- Managed guest check-in/check-out procedures, reservations, and payments to enhance guest experience.
- Developed positive relationships with the families of the children in my care.
- Recruited and trained qualified childcare staff to ensure high-quality care.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
Lead Childcare Teacher
Little Nest Preschool
Rapid City, SD
2019.02 - 2019.10
- Developed engaging lesson plans tailored to preschool children's developmental needs.
- Supervised daily classroom activities, fostering a safe and nurturing environment that supported children's growth.
- Organized classroom materials to enhance accessibility and age-appropriateness, facilitating effective learning experiences.
- Ensured compliance with state regulations regarding safety standards of childcare facilities.
- Maintained daily records of individual activities, behaviors, meals and naps.
Casino Attendant
M.G. Oil
Rapid City, SD
2018.07 - 2018.10
Youth Center Coordinator/Outreach Team Member
The Y (YMCA)
Rapid City, SD
2014.05 - 2015.10
Kids Activities Team Member
Lifetime Fitness
Gilbert, AZ
2013.02 - 2014.04
Outreach Team Memeber
The Y (YMCA)
Rapid City, SD
2009.10 - 2012.09
Education
Associate of Applied Science - Business and Technology
Western Dakota Technical Institute
Rapid City, SD2018-05
High School Diploma -
Rapid City Central High School
Rapid City, SD2010-05
Skills
- Customer service
- Staff management
- Conflict resolution
- Policy enforcement
- Inventory management
- Recordkeeping
- File management
- Time management
- Computer proficiency
- Communication etiquette
- Cash handling experience
- Microsoft Office
Certification
- CPR/AED & First Aid
- Level 1 Fingerprint Card
- Food Safety
Timeline
Front Desk Manager
Valley Child Care and Learning Center #1001
2019.12 - 2026.04
Lead Childcare Teacher
Little Nest Preschool
2019.02 - 2019.10
Casino Attendant
M.G. Oil
2018.07 - 2018.10
Youth Center Coordinator/Outreach Team Member
The Y (YMCA)
2014.05 - 2015.10
Kids Activities Team Member
Lifetime Fitness
2013.02 - 2014.04
Outreach Team Memeber
The Y (YMCA)
2009.10 - 2012.09
Associate of Applied Science - Business and Technology
Western Dakota Technical Institute
High School Diploma -
Rapid City Central High School