Shayla Wallace
Cleveland,OH
Summary
Seeking to obtain a position that will allow me to showcase my exceptional interpersonal skills as a Team Leader. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Processing Clerk
REP-FORCE
Solon, OH
05.2023 - 05.2024
- Process orders- Ensuring appropriate turn around on all orders, verifying customer information, tracking shipments
- Invoices -Organized and maintained client files with updated statements and billing information
- Balance Daily stock - Maintain daily control of inventory in QB & Excel of all inventory requested daily calls, and answered basic troubleshooting assistance calls
- Answer phones- Responded to customer inquiries
- Answered both inbound & outbound calls
- Reply to emails -Develop and execute email marketing campaigns to drive engagement and revenue
- Send mail-Followed company standards and regulations regarding mail handling
- Solve-CRM Software/CRM=Customer
- Daily Sales Reports
- Excel
- Quickbooks Manufacturing and Wholesale.
Covid19 Observer Registrar/ Health Information Technician
NEON Health Services
Cleveland, OH
12.2021 - 08.2022
- Registration for COVID Vaccine & Test
- Patient Discharge
- Assist Nurses directly with any needs
- Demonstrated professional customer service resolution strategies through active listening, acknowledgement of the client and their needs and concerns
- Maintained strict confidentiality in accordance with HIPPA regulations, as well as sensitive company& employee information
- Electronically record data for collection, storage, analysis, retrieval and reporting
- Use classification system to assign clinical codes for insurance reimbursement and data analysis
- Review Patients records for timeliness, completeness and accuracy
- Organize and update information in clinical databases or registries.
Non-Emergency Medical Driver
Physicians Ambulance Service, Inc
Cleveland, OH
11.2020 - 10.2021
- Safely transport patients on and off Lift
- Transport and Secure Wheelchair Safely to and from destinations
- Wheelchair van driver
Hospice Care Provider
Home Instead Senior Care
Oakwood, OH
08.2019 - 11.2020
- Home Care Provider
- Assist clients with daily needs
- Record - Keeping
- COVID CARE
- Knowledge of durable medical equipment
- Alzheimer and Dementia Care
Pharmacy Technician Extern
CVS Health Retail
Warrensville, OH
11.2019 - 12.2019
- Filled prescriptions
- Inventory and stock of prescriptions
- Billing
- Assisting customers by ringing their purchases
Training Supervisor- Commercial Cleaning
Jantech Building Services
Brooklyn Hts, OH
07.2011 - 08.2019
- Detailing & Stocking
- Restroom Cleaning
- Goal Oriented
- Construction Cleaning
Education
CNA CERTIFICATION - CNA TO STNA
Loving Hands To Your Heart
Willoughby, OH01.2021
Covid Tracer
John Hopkins University
Cleveland, OH12-2020
Certification in Pharmacy Technician - Pharmacy (Pre-Pharmacy)
Elbarreo Workforce Center
Cleveland, OH12.2019
High School Diploma -
John F. Kennedy High School
Cleveland, OH06-2003
Some College (No Degree) - Journalism and Mass communication
Cuyahoga Community College
Highland Hills, OHSkills
- Laundry
- Dispensing Medicine
- Meal Preparation
- Residential Cleaning
- Home Care
- Cash Handling
- Alzheimer's Care
- Caregiving
- Medication Administration
- Patient Care
- Dementia Care
- Insurance Verification
- HIPAA
- Medical Billing
- Hospice Care
- Microsoft Word
- Vital Signs
- Van Driver
- Custodial experience
- Cleaning
- Microsoft Office
- Driving
- Supervising experience
- Customer service
- Organizational skills
- Microsoft Excel
- Communication skills
- Time management
- Computer skills
- Administrative experience
- English
Certification
- First Aid/AED/CPR/BLS/&Bloodborne Pathogens, 10/01/21, 10/01/23, Cintas First Aid and Safety, Trained in First Aid, CPR, AED, BLS, and Bloodborne Pathogens
- PTCB- Pharmacy Technician Trainee License, 11/01/19, 11/01/20, Ohio State Board, Certified pharmacy Technician Trainee by the Ohio State Board to train and work in the pharmacy
- Covid Tracer, 11/01/20, 12/01/20, John Hopkins University, Certified Covid Tracer, Certification from John Hopkins University
- CNA in STNA, 01/01/21, 01/01/21, Loving Hands to Your Heart, CNA TRAINED @ Loving Hands to Your Heart
Timeline
Data Processing Clerk
REP-FORCE
05.2023 - 05.2024
Covid19 Observer Registrar/ Health Information Technician
NEON Health Services
12.2021 - 08.2022
Non-Emergency Medical Driver
Physicians Ambulance Service, Inc
11.2020 - 10.2021
Pharmacy Technician Extern
CVS Health Retail
11.2019 - 12.2019
Hospice Care Provider
Home Instead Senior Care
08.2019 - 11.2020
Training Supervisor- Commercial Cleaning
Jantech Building Services
07.2011 - 08.2019
CNA CERTIFICATION - CNA TO STNA
Loving Hands To Your Heart
Covid Tracer
John Hopkins University
Certification in Pharmacy Technician - Pharmacy (Pre-Pharmacy)
Elbarreo Workforce Center
High School Diploma -
John F. Kennedy High School
Some College (No Degree) - Journalism and Mass communication
Cuyahoga Community College