Shayla Warren
Norfolk,VA
Summary
Results-driven Food and Beverage Manager with expertise in enhancing guest experiences, team building, and financial reporting. Proven ability to implement operational improvements and lead training programs for service excellence.
Overview
9
9
years of professional experience
Work History
Food and Beverage Manager
Courtyard Newport News
Newport News, Virginia
06.2024 - Current
- Oversaw daily operations of food and beverage service areas to ensure optimal guest experience.
- Implemented strategies to enhance guest satisfaction and dining experience.
- Led staff training and development programs to achieve service excellence and enhance team performance.
- Oversaw budgeting and cost control measures for food and beverage services.
- Developed monthly financial reports to evaluate sales trends, labor costs, and departmental expenses.
Workflow Coordinator
Olympus Building Services Inc.
Chesapeake, Virginia
07.2023 - 06.2024
- Coordinated workflow processes to improve operational efficiency and service delivery outcomes.
- Developed recruitment strategies to attract top talent in competitive markets.
- Facilitated conflict resolution sessions to strengthen team cohesion and maintain harmony.
- Led diversity and inclusion initiatives to foster an equitable workplace environment.
Server/Bartender
Courtyard by Marriott
Norfolk, Virginia
04.2021 - 06.2023
- Welcomed and engaged guests warmly, fostering a positive dining atmosphere.
- Facilitated accurate and efficient food and beverage order taking to enhance guest satisfaction.
- Took orders from customers accurately and in a timely manner.
- Processed cash transactions accurately, ensuring adherence to company cash handling procedures.
Janitorial Lead
Olympus Building Services Inc.
Norfolk, Virginia
04.2019 - 09.2021
- Supervised janitorial staff, ensuring adherence to high cleaning standards and fostering a clean environment.
- Managed inventory of cleaning supplies and equipment, maintaining availability and supporting operational needs.
- Developed cleaning schedules to optimize workflow and coverage.
- Coordinated with management to address special cleaning requests, ensuring timely completion and client satisfaction.
Server
Courtyard Downtown Norfolk
Norfolk, Virginia
02.2017 - 03.2019
- Prepared and assembled food items to meet safety and hygiene standards.
- Operated kitchen equipment to ensure timely meal preparation and service.
- Collaborated with team members to streamline food prep and service during peak times.
Education
Associate of Science - Medical Billing and Reimbursement Coding
Bryant & Stratton College
NY05-2026
High School Diploma -
Norview High School
Norfolk, VA07-2003
Skills
- Medical billing
- Data entry
- Customer service
- Inventory management
- Team building
- Conflict resolution
- Financial reporting
Timeline
Food and Beverage Manager
Courtyard Newport News
06.2024 - Current
Workflow Coordinator
Olympus Building Services Inc.
07.2023 - 06.2024
Server/Bartender
Courtyard by Marriott
04.2021 - 06.2023
Janitorial Lead
Olympus Building Services Inc.
04.2019 - 09.2021
Server
Courtyard Downtown Norfolk
02.2017 - 03.2019
Associate of Science - Medical Billing and Reimbursement Coding
Bryant & Stratton College
High School Diploma -
Norview High School