Shayla Waterman
Summary
Trustworthy employee with 8-9 years of experience in customer service and 7 years of experience in the medical field. Effective at communicating and multitasking. Highly motivated, strong organizational leadership, detail-oriented with teamwork skills.
Overview
8
8
years of professional experience
Work History
Registration Receptionist
Vandalia Health
Parkersburg, WV
01.2025 - 05.2026
- Greeted and assisted patients during registration process, ensuring a welcoming environment.
- Managed patient information using electronic health record systems for accuracy and compliance.
- Coordinated communication between departments to streamline patient flow and reduce wait times.
- Trained new staff on registration procedures and system usage to enhance team performance.
- Monitored appointment schedules and adjusted as necessary to optimize clinic operations.
- Increased accuracy in medical record documentation through diligent attention to detail and thorough data entry practices.
- Anticipated potential appointment conflicts; proactively rescheduled as needed to minimize disruptions in patient care schedules.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
Registration Receptionist
WVU Medicine - Camden Clark Medical Center
Parkersburg, WV
04.2024 - 01.2025
- Supported patient registration processes by verifying accuracy and enhancing efficiency in data entry.
- Promoted effective communication between patients and medical staff to improve service delivery.
- Helped schedule appointments to streamline clinic workflow and optimize patient flow.
- Assisted with maintaining electronic health records in compliance with HIPAA regulations to safeguard patient confidentiality.
- Improved check-in processes to minimize wait times and boost patient satisfaction.
- Tracked inventory levels of office supplies and reordered items promptly to ensure adequate stock.
- Resolved issues professionally and promptly by facilitating communication between patients, providers, and insurance companies.
- Organized paperwork flow within the department to reduce clutter and enhance file management efficiency.
Orders Management
Summit Home Health Care Inc.
Work From Home
01.2023 - 04.2024
- Facilitated timely transmission of patient orders for home healthcare and therapy services to physicians.
- Worked with CPT/Diagnostic Codes
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environment
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Registration Receptionist
Marietta Memorial Hospital
Marietta, OH
10.2018 - 01.2023
- Supported patient registration processes by verifying accuracy and enhancing efficiency in data entry.
- Promoted effective communication between patients and medical staff to improve service delivery.
- Helped schedule appointments to streamline clinic workflow and optimize patient flow.
- Assisted with maintaining electronic health records in compliance with HIPAA regulations to safeguard patient confidentiality.
- Improved check-in processes to minimize wait times and boost patient satisfaction.
- Tracked inventory levels of office supplies and reordered items promptly to ensure adequate stock.
- Resolved issues professionally and promptly by facilitating communication between patients, providers, and insurance companies.
- Organized paperwork flow within the department to reduce clutter and enhance file management efficiency.
Education
Medical Assistant Certification Program -
Washington County Career Center
1 2022
High School Diploma -
Parkersburg South High School
5 2018
Skills
- Achieved timely project completion through effective multitasking
- Enhanced team collaboration resulting in improved workflow
- Optimized organizational methods to drive efficiency
- Strong Attention to detail skills
- Built trust as a reliable team member in challenging situations
- Maintained composure under pressure to meet critical deadlines
- Excellent phone communication skills
- Computer management skills
Timeline
Registration Receptionist
Vandalia Health
01.2025 - 05.2026
Registration Receptionist
WVU Medicine - Camden Clark Medical Center
04.2024 - 01.2025
Orders Management
Summit Home Health Care Inc.
01.2023 - 04.2024
Registration Receptionist
Marietta Memorial Hospital
10.2018 - 01.2023
Medical Assistant Certification Program -
Washington County Career Center
High School Diploma -
Parkersburg South High School