Shaylea Eldridge
Lake Saint Louis,MO
Summary
Experienced with planning and executing variety of events, from company buy outs and corporate events to large-scale community gatherings. Utilizes strong organizational skills to manage multiple aspects of event coordination, including vendor relations and budget oversight. Track record of providing excellent client service and ensuring events run smoothly.
Overview
14
14
years of professional experience
Work History
Operations Manager
Lucky Strike
Saint Peters, MO
10.2023 - Current
- Streamlined operational workflows to enhance efficiency and reduce delays
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment
- Train and mentor staff ranging from a team of 5 to 30 each day on best practices for safety and efficiency in daily operations
- Developed and maintained strong relationships with vendors
- Analyzed and reported on key performance metrics to senior management
- Directed initiatives to improve work environment, company culture or overall business strategy
- Increased profit by streamlining operations
- Championed safety protocols to maintain secure environment for both staff and guests
- Led successful change initiatives ensuring seamless transitions during organizational restructuring efforts
- Engaged with guests daily to build connections and establish reoccurring business
- Implemented business strategies, increasing revenue, and effectively targeting new markets
- Handle all guest concerns and complaints
- Coordinated with District Manager on new initiatives and programs for both staff and guests
- Work with Sales team finalize all booked events for upcoming week
- Coordinate with management team and staff for event logistics and day of execution planning
- Conducted team bonding initiatives for staff as well as
- Developed marketing materials for location and community specific events
- Organize and oversee all bowling league operations weekly
- Maintain stock and inventory levels of redemption prize items daily
- Conduct redemption prize inventory quarterly
- Conduct beer and liquor inventory and maintain weekly orders
- Maintain and complete various reports on a daily/weekly/monthly basis
- Conduct vendor management relations
- Community outreach with area schools and local businesses
Frozen Department Manager
Dierbergs
Wentzville, MO
05.2022 - 10.2023
- Managed day-to-day operations of frozen department, ensuring optimal stock levels and product quality
- Trained and mentored staff on best practices for inventory management and customer service
- Implemented efficient merchandising strategies to enhance product visibility and drive sales
- Increased sales in a given quarter by 8%
- Maintained organized merchandise displays, ensuring visual appeal and compliance with company standards
- Analyzed sales trends to adjust inventory levels and optimize product assortment for seasonal demands
- Conducted regular audits of frozen products to ensure compliance with safety standards and reduce waste
- Assisted customers with inquiries, providing them with knowledgeable recommendations on products based on their needs and preferences
- Updated department signage and labeling as needed
- Streamlined inventory management for increased efficiency in product ordering and replenishment
- Maintained safe working environment with proper handling of heavy machinery and equipment usage
- Contributed to overall store success by supporting other departments during peak periods or staff shortages
General Manager
B&B Theatres Wildwood 10
Wildwood, MO
11.2021 - 05.2022
- Directed daily operations to optimize workflow and improve staff productivity
- Implemented strategic initiatives to enhance customer engagement and drive revenue growth
- Oversaw budget management, achieving cost reductions while maintaining service quality standards
- Recruited, trained and mentored staff of 25 fostering a culture of teamwork and continuous improvement
- Developed and executed operational policies that streamlined processes across facility
- Cultivated strong relationships with guests, vendors and partnerships to ensure long-term success and loyalty
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations
- Built staff schedule around attendance projections for upcoming film releases
- Build content playlists for based on action plans set by corporate office
- Community engagement with local business municipal organizations
Event Coordinator
Main Event
Chesterfield, MO
07.2021 - 11.2021
- Coordinated logistics for events, ensuring seamless execution and adherence to client specifications
- Developed detailed event timelines, enhancing overall planning efficiency and communication among teams
- Implemented feedback mechanisms post-events, driving continuous improvement in service delivery
- Coordinated schedules and timelines for events
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes
- Establish positive relations with clients throughout event process
- Brainstormed and implemented creative event concepts and themes
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events
- Increased brand visibility through strategic placement of promotional materials
- Cultivated strong partnerships with local businesses
- Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues
- Coordinated large-scale corporate events
- Managed administrative logistics of event planning, event booking, and event promotions
- Negotiated with vendors and suppliers to obtain best rates and services
- Developed detailed event reports documenting all aspects of each event
- Build BEOs, invoices and processed both deposits and final payments of events
- Conducted in person drop offs to local area businesses for new business
- Conducted facility tours to prospective clients
- Worked with Sales Manager and team to create and implement sales incentives for the facility
Performance Manager
Textium
Saint Charles, MO
11.2020 - 07.2021
- Collaborated with cross-functional teams to align performance goals with organizational objectives
- Tracked and analyzed various key performance metrics and reported to senior management
- Leveraged analytical tools to provide insight and enhance performance
- Engaged with clients daily to build and maintain business relations
- Coordinated with sales team regarding outstanding contracts
- Acquire signed documents and filed within appropriate software program(s)
- Assist operations team with administrative duties
- Maintained daily report log for company contracts
Regional Marketing Manager/Assistant Manager
B&B Theatres
Wentzville, MO
10.2015 - 11.2020
- Developed and implemented regional marketing strategies to enhance brand awareness and drive customer engagement across 6 locations
- Collaborated with sales team to align marketing efforts with revenue goals and maximize outreach impact
- Managed administrative logistics of event planning, event booking, and event promotions
- Identified opportunities for process improvements within logistic workflows for theatre event operations
- Established partnerships with local businesses and organizations to enhance community presence and drive collaborative marketing efforts
- Organized and executed multiple special events; Annual Trunk or Treat, Pet Adoption, Church Services; Star Wars 501st Legion; Chamber Member monthly movie outings; Forky Creation Station (opening weekend of Toy Story 4), and many more
- Enhanced customer engagement through targeted social media campaigns and community events
- Trained and mentored theatre staff, fostering a collaborative team environment
- Brainstormed and implemented creative event concepts and themes
- Coordinated with security services to ensure safety of attendees addressing potential risks and compliance issues
- Helped develop and implement standard operating procedures to streamline processes and improve guest service
- Managed inventory control, ensuring accurate stock levels for projected business volume
- Resolved guest complaints promptly, maintaining high satisfaction levels and positive brand reputation
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized facility to enhance guest experience
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
Cashier
Dierbergs
Wentzville, MO
03.2020 - 06.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries, providing exceptional service and product knowledge
- Provided backup support for other departments when needed, showcasing versatility within the retail environment
Customer Service/Cash Office Associate
Brunswick Zone XL (now Lucky Strike)
Saint Peters, MO
06.2013 - 11.2015
- Managed daily cash reconciliation to ensure accuracy and compliance with financial policies
- Conducted regular audits of cash drawers to identify inconsistencies and ensure accountability within staff members
- Balanced safe, prepared tills, and prepared register bags daily
- Maintained daily sales reports for Management
- Handled customer concerns and complaints
- Maintained inventory stock levels for arcade operations
- Helped facility when needed across multiple departments; arcade, bowling desk, concessions
Cashier/Sales Floor Associate
Target
Dardenne Prairie, MO
09.2012 - 12.2012
- Processed customer transactions efficiently at Point-of-Sale
- Maintained accurate cash drawer balances throughout shifts
- Assisted customers with product inquires and locate items
- Collaborated with team members to enhance store operations
- Stocked, tagged and displayed merchandise as required
- Contributed to store success by maintaining high standards of cleanliness throughout the facility
- Maintained organized merchandise displays, ensuring visual appeal and compliance with company standards
Production
Anodyne Surgical
O'Fallon, MO
06.2012 - 08.2012
- Consistently met or exceeded production targets
- Helped clean and sanitize all product before packaging
- Worked assembly line assembling company product
Education
Associate Degree - Business Technology
Saint Charles Community College
Cottleville, MOHigh School Diploma - General Studies
Fort Zumwalt North High School
O'Fallon, MO05-2012
Skills
- Professionalism
- Attention to detail
- Time Management
- Team Management
- Leadership
- Project Management
- Public Relations
- Vendor Management
- Budgeting
- Event Management
- Inventory Management
- Customer/Guest Service
- Safety Protocols
- Marketing/Digital Marketing
- Microsoft Suite, Teams, Canva, DocuSign
- Site Logistics
- Organization
- Revenue Growth
- Sales Data Analysis
- Strong communication
- Excellent Typist
Timeline
Operations Manager
Lucky Strike
10.2023 - Current
Frozen Department Manager
Dierbergs
05.2022 - 10.2023
General Manager
B&B Theatres Wildwood 10
11.2021 - 05.2022
Event Coordinator
Main Event
07.2021 - 11.2021
Performance Manager
Textium
11.2020 - 07.2021
Cashier
Dierbergs
03.2020 - 06.2020
Regional Marketing Manager/Assistant Manager
B&B Theatres
10.2015 - 11.2020
Customer Service/Cash Office Associate
Brunswick Zone XL (now Lucky Strike)
06.2013 - 11.2015
Cashier/Sales Floor Associate
Target
09.2012 - 12.2012
Production
Anodyne Surgical
06.2012 - 08.2012
Associate Degree - Business Technology
Saint Charles Community College
High School Diploma - General Studies
Fort Zumwalt North High School
Certifications
Event Planner Certification - IAP Career College
February 2026 - Present
- obtained event planning certification to further my education
ServSafe Certification - ServSafe
April 2024 - April 2029
- obtained certification in food handling/safety
TIPs Alcohol Certification - TIPs Alcohol
December 2023 - December 2026
- obtained certification for responsible alcohol service