Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Software
Timeline
OperationsManager

Blake Marsh

Kalamazoo

Summary

Developed critical skills in project management and team leadership within fast-paced operational environments, now seeking to transition into new field. Demonstrated success in optimizing processes and driving efficiency. Looking to apply these transferable skills in fresh and challenging context.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations Manager

Dicks Sporting Goods
10.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Laborer Operator

Keystone RV
01.2024 - 10.2024
  • Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
  • Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Kept machinery in proper working order by repairing and replacing malfunctioning parts.

Production Manager

EPI Marketing Group
02.2022 - 01.2024
  • Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Applied lean practices to balance workflow and eliminate unnecessary steps.
  • Assessed manufacturing processes and recommended improvements to increase productivity.
  • Addressed personnel issues and scheduling conflicts promptly.

Team Leader/Supervisor

WKW Automotive
06.2020 - 02.2022
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Boosted production throughput and quality by revamping procedures and monitoring strategies.
  • Utilized lean practices to balance workflow and alleviate redundancy.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Reduced obstacles and variables to maintain production performance and meet deadlines.

Member Service Specialist

Advia Credit Union
10.2019 - 07.2020
  • Assisting clients with loans, investments,banking accounts and other needs.
  • Provided excellent leadership and above and beyond customer services.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Successfully handled high volume of inbound calls while representing offerings such as loans, accounts, and service products.

General Manager

American Eagle Superstore/Big Fireworks
03.2017 - 04.2020
  • Hired, trained and evaluated 15-30 employees.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

General Manager

Complete Health
03.2013 - 10.2019
  • Coached five sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
  • Held weekly meetings with all employees to identify techniques to overcome sales obstacles.
  • Devised successful marketing to boost store ranking.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.

Warehouse Worker

Midwest Cushion Brokers
04.2009 - 06.2012
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.

Education

No Degree - Business Management

Olivet College
Olivet, MI

Eaton Rapids High School
Eaton Rapids
05.2011

Skills

  • Customer service
  • Supervision
  • Organization
  • Problem resolution
  • Collaboration and Teamwork
  • Staff Management
  • Sales and Marketing
  • Product Knowledge
  • Active Listening
  • Communication Skills
  • Leadership Skills
  • Computer Skills (Microsoft, Excel and much more)
  • Professionalism
  • Work Ethnic
  • Ability to lift more than 100 lbs
  • Forklift Operation
  • Materials Handling
  • Conflict Resolution
  • Training and Development

Additional Information

  • Personal references available upon request.

Certification

  • First Aid, CPR, and AED Instructor Certificate - Emergency Care & Safety Institute.
  • Advanced Forklift Operator Certification - Forklift University.

Software

Microsoft

Microsoft Excel

Timeline

Operations Manager

Dicks Sporting Goods
10.2024 - Current

Laborer Operator

Keystone RV
01.2024 - 10.2024

Production Manager

EPI Marketing Group
02.2022 - 01.2024

Team Leader/Supervisor

WKW Automotive
06.2020 - 02.2022

Member Service Specialist

Advia Credit Union
10.2019 - 07.2020

General Manager

American Eagle Superstore/Big Fireworks
03.2017 - 04.2020

General Manager

Complete Health
03.2013 - 10.2019

Warehouse Worker

Midwest Cushion Brokers
04.2009 - 06.2012

No Degree - Business Management

Olivet College

Eaton Rapids High School

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Blake Marsh