Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Johannah Pedro

Clinton,Oklahoma

Summary

Accomplished Operations Manager with a proven track record at Lucky Star Casino, enhancing casino operations efficiency and customer satisfaction. Skilled in decision-making and adaptability, I excel in high-pressure environments, ensuring compliance and security.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Manager

Lucky Star Casino
10.2024 - Current
  • Reported issues to higher management with great detail.
  • Supervised operations staff and kept employees compliant with casino policies and procedures.
  • Responsible for the overall casino operations and find a solution for any issues that may arise.
  • Able to work multiple positions, especially during to staffing issues.
  • Monitor department managers and supervisors to ensure they are adhering to their positions.

Digital Personal Shopper

Walmart Supercenter
09.2024 - 10.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Meat and Produce Academy Trainer

Walmart Neighborhood Marker
05.2024 - 09.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Supported the smooth operation of the store by assisting in other departments when necessary to meet customer needs effectively.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Used proper sanitation and food safety techniques to prevent food contamination and illness.

Operations Manager

Lucky Star Casino
07.2018 - 03.2024
  • Supervised operations staff and kept employees compliant with gaming policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Collaborated with security teams to maintain a safe and secure gaming environment, reducing incidents of theft or cheating.
  • Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.

Cage Vault Clerk

Lucky Star Casino
08.2005 - 07.2019
  • Assisted in training new employees on proper handling, storage, and retrieval of items within the vault area.
  • Kept accurate count of pending transfers and monetary values of various movements.
  • Maintained vault and bank security at all times.
  • Ensured accurate record keeping through meticulous documentation of all vault transactions.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.

Cage Vault Supervisor

Lucky Star Casino
07.2009 - 05.2011
  • Achieved a high level of customer satisfaction by promptly addressing any concerns or complaints regarding vault services.
  • Streamlined daily operations with efficient scheduling and task delegation to ensure timely completion of transactions.
  • Served as a subject matter expert on cash handling procedures, providing guidance and advice to peers and management as needed.
  • Ensured compliance with gaming regulations regarding cash handling procedures and reporting requirements for large monetary transactions on MTLs.
  • Handled escalated issues or disputes between employees professionally while maintaining confidentiality when necessary.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.

Education

Southwestern Oklahoma State University
Weatherford, OK
08.2005 - 5 2008

High School Diploma -

Geary High School
Geary, OK
05.2005

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Multitasking Abilities
  • Reliability
  • Adaptability and Flexibility
  • Professionalism

Certification


  • Applied Suicide Intervention Skills Training. (2/28/2023)
  • Taser CEW User Certificaiton Course by Lucky Star Casino (7/31/2019)
  • Active Shooter Course by Lucky Star (7/15/2022)
  • Community Naloxone Training (1/18/2023
  • Oklahoma ABLE Alcohol Beverage Employee License 7/25/2024

Timeline

Operations Manager

Lucky Star Casino
10.2024 - Current

Digital Personal Shopper

Walmart Supercenter
09.2024 - 10.2024

Meat and Produce Academy Trainer

Walmart Neighborhood Marker
05.2024 - 09.2024

Operations Manager

Lucky Star Casino
07.2018 - 03.2024

Cage Vault Supervisor

Lucky Star Casino
07.2009 - 05.2011

Cage Vault Clerk

Lucky Star Casino
08.2005 - 07.2019

Southwestern Oklahoma State University
08.2005 - 5 2008

High School Diploma -

Geary High School

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Johannah Pedro