Shaylean Galan
Summary
Driven and detail-oriented Cashier/Retail Sales Associate with X years of experience seeking to leverage strong customer service skills and problem-solving abilities to exceed expectations. Proficient in processing transactions, resolving inquiries, and ensuring customer satisfaction while upholding accurate cash handling and POS expertise. Committed to contributing to a positive and growing retail environment.
Overview
3
3
years of professional experience
Work History
Cashier/Grocery Shopper
Giant Food Stores
02.2022 - 10.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Pick and packed orders, placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Responded to customer requests efficiently and with knowledgeable assistance.
Cashier/Retail Sales Associate
Old Navy
06.2020 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues accordance with company policies.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Hazleton Area High School
Hazle Township, PA06.2023
Skills
- Customer Assistance
- Drawer Balancing
- Cash Register Operation
- Product Restocking
- Cash Handling
- Returns Processing
- Order Packaging
- Point of Sale Operation
- POS System Operations
- Refunds and Exchanges
Timeline
Cashier/Grocery Shopper
Giant Food Stores
02.2022 - 10.2023
Cashier/Retail Sales Associate
Old Navy
06.2020 - 01.2023
High School Diploma -
Hazleton Area High School
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