Summary
Overview
Work History
Education
Skills
References
Timeline
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Shaylee Hail

Summary

Dynamic administrative professional with a proven track record at Auction Direct Transport, adept at managing high-volume customer interactions and resolving complex challenges. Skilled in technical processes, including payment processing and load dispatching, while maintaining a 56 wpm typing speed. A versatile team player committed to enhancing operational efficiency. Highly skilled dispatcher with background in managing complex logistics and coordinating transportation services. Possess strong communication, problem-solving, and organizational skills essential for high-pressure environments. Demonstrated ability to improve dispatch efficiency and accuracy, significantly enhancing operational flow. Committed to maintaining clear and effective communication between drivers, customers, and management to ensure timely and precise delivery schedules.

Overview

6
6
years of professional experience

Work History

Dispatch Coordinator

Precision Heavy Haul
Tolleson , AZ
05.2021 - Current
  • Handled support emails effectively to maintain customer satisfaction.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage.
  • Provided guidance to drivers on road conditions, speed limits, traffic patterns. (AZ511 pilot requirements, construction, and truck restrictions)
  • Developed relationships with customers and vendors to ensure optimal pricing and service levels.
  • Investigated discrepancies between actual freight costs versus budgeted amounts.
  • Tracked real-time location of vehicles using GPS technology. (Samsara)
  • Kept customers informed of the trucks' whereabouts and expected time of arrival.
  • Utilized various software and tools to streamline processes and optimize performance (Tailwind, Samsara, Excel, Word, SharePoint).

Administrative Assistant

Auction Direct Transport
Mesa , AZ
08.2019 - 05.2021
  • Answered up to 200 - 300 calls per day in a fast-paced environment, transferring callers to appropriate personnel and dispatching loads on CarshipIO.
  • Processing payments cross referencing all correct information from Quickbooks to Chase online bill pay.
  • Helping brokers figure out any issues if there are problems with cars being released from auctions or dealers. If there are problems with gate passes or releases figuring that out in a timely manner for the carrier.
  • Working extra hours when we are busy to help the team stay on track.
  • Verifying carriers are authorized to operate on FMCSA, verifying they have all the correct documentation to carry the load, and setting them up in CarshipIO confirming all information is correct.
  • Daily follow up calling and confirming status on delivery for loads. Making sure there are no issues and nothing was left behind.
  • Navigate drivers to pickup and delivery locations using directions.
  • Building and posting loads to Central Dispatch with customer and vehicle releases and paperwork.

Billing Clerk

Earnhardt Toyota
Mesa , AZ
8 2017 - 08.2019
  • Supplied detailed tax documentation needed to submit accurate corporate returns.
  • Gathered information and entered data into computer system.
  • Updated customer accounts with interactions, payments and personal information.

Front Office Lead

Earnhardt Chevrolet
Chandler , az
9 2016 - 8 2017
  • Maintained reception area clean and neat to provide visitors with a positive impression of the company.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Education

High School Diploma -

Jo Combs High School

Skills

  • Proficient in managing customer interactions
  • Versatile group participant
  • Proficient in managing tasks
  • Technical proficiency
  • Proficient in resolving challenges
  • Skilled in maintaining 56 wpm typing speed

References

Thailer Labedz (480) 737-6200

Kayla Cascio (480) 773-5565

Courtney Marxman (480) 603-8661

Timeline

Dispatch Coordinator

Precision Heavy Haul
05.2021 - Current

Administrative Assistant

Auction Direct Transport
08.2019 - 05.2021

Billing Clerk

Earnhardt Toyota
8 2017 - 08.2019

Front Office Lead

Earnhardt Chevrolet
9 2016 - 8 2017

High School Diploma -

Jo Combs High School

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