Shaylee Oferrell
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Deescalation skills and natural diaster awareness were among some of my training.
Overview
4
4
years of professional experience
Work History
Manager of Operations /Assistant Store Manager
Ross Dress For Less
02.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Conducted interviews of potential new associates.
Carhop /Fountain Operator /Crew Member /Crew Trainer
Sonics Drive In
02.2021 - 02.2023
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
Crew Member / Crew Trainer
Wendy's Restaurant
02.2020 - 10.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Science - General Studies
Motlow State Community College
Tullahoma, TN05.2024
High School Diploma -
Franklin County High School
Winchester, TN05.2022
Skills
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Customer Relations
- Employee Scheduling
- Staff training/development
Additional Information
I have knowledge of challenging behaviors on a firsthand basis. This includes but isn't limited to ADHD, ADD, ODD, depression, RAD and trauma based behavior such as PTSD.
I am self-driven to succeed. This means I am a very punctual employee and welcome training and direction to build myself as a positive asset for my employer. I am respectful to others and hold high regard to professionalism in the workplace.
Timeline
Manager of Operations /Assistant Store Manager
Ross Dress For Less
02.2023 - Current
Carhop /Fountain Operator /Crew Member /Crew Trainer
Sonics Drive In
02.2021 - 02.2023
Crew Member / Crew Trainer
Wendy's Restaurant
02.2020 - 10.2020
Associate of Science - General Studies
Motlow State Community College
High School Diploma -
Franklin County High School
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