Chielina Yazmine Ojeda
Delano,CA
Summary
Dynamic Sales Associate with proven expertise at Ross Dress for Less, excelling in customer service and relationship building. Enhanced customer satisfaction through effective problem-solving and teamwork, leading to improved retention rates. Skilled in maintaining store aesthetics, fostering a welcoming environment that encourages repeat business.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ross Dress for Less
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associate of Arts - Communications
Bakersfield College
Bakersfield, CA05-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Relationship building
- Multi-tasking strength
- Problem-solving
- Listening skills
Timeline
Sales Associate
Ross Dress for Less
10.2022 - Current
Associate of Arts - Communications
Bakersfield College
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