Shayleigh Shayleigh
Mansfield,TX
Summary
Dynamic and results-driven professional with a proven track record at Vetco Clinics Affordable Pet Healthcare, enhancing clinic efficiency and client satisfaction. Excelled in veterinary office administration and patient care, demonstrating exceptional client communication and surgical assistance skills. Leveraged Microsoft Office expertise to streamline appointment scheduling, achieving significant reductions in wait times. Detail-oriented Veterinary Technician with 2 years of relevant experience and specific expertise in Veterinary medicine. Recognized for client mediation and dedication to excellent animal care and client service.
Overview
5
5
years of professional experience
Work History
Vet Technician Assistant
Vetco Clinics Affordable Pet Healthcare
Cedar Hill, TX
11.2022 - Current
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed appointment scheduling effectively, optimizing time management for both staff members and clients while minimizing wait times.
- Prepared animals for surgery by performing pre-operative tasks such as shaving surgical sites and administering anesthesia monitors.
Server
54th Street Restaurant & Drafthouse
Mansfield, TX
05.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sandwich Artist
Jimmy John's Gourmet Sandwiches
Dallas, TX
03.2021 - 08.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Junior Loan Processor
Southwest Funding
Dallas, TX
06.2020 - 01.2021
- Reviewed and validated details of loan applications and closing documentation.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Temp. Receptionist
Willow Bend Mortgage
Plano, TX
01.2020 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Organized and prioritized multiple loan files simultaneously, maintaining strict deadlines to meet client expectations.
- Collaborated closely with underwriters, processors, and title companies for seamless loan closing experiences.
Junior Loan Processor
Academy Mortgage Corporation
Dallas, TX
12.2018 - 03.2020
- Reduced processing time for loan applications by maintaining organized files and promptly responding to inquiries.
- Worked closely with management to identify areas for improvement and implement strategies for enhanced efficiency, ultimately contributing to company growth.
- Collaborated with underwriters to expedite approval decisions, resulting in improved customer satisfaction.
- Maintained compliance with federal and state regulations by conducting thorough research and staying up-to-date on industry changes.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Supported senior processors with complex loan files, ensuring timely completion and accurate information submission.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Collaborated with loan officers to develop strategies for managing loan application processing.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Education
High School Diploma -
Bowie High School
Arlington, TX06.2016
Skills
- Patient restraint
- Client Communication
- Veterinary Terminology
- Nail Trimming
- Wound Management
- Medical History Collection
- Veterinary office administration
- Anal sac expression
- Surgical Assistance
- Basic Animal Care
- Customer Service
- Microsoft Office
Timeline
Vet Technician Assistant
Vetco Clinics Affordable Pet Healthcare
11.2022 - Current
Server
54th Street Restaurant & Drafthouse
05.2022 - 09.2023
Sandwich Artist
Jimmy John's Gourmet Sandwiches
03.2021 - 08.2021
Junior Loan Processor
Southwest Funding
06.2020 - 01.2021
Temp. Receptionist
Willow Bend Mortgage
01.2020 - 05.2020
Junior Loan Processor
Academy Mortgage Corporation
12.2018 - 03.2020
High School Diploma -
Bowie High School