Shaylyn Barrera
Visalia,CA
Summary
Dedicated professional with experience at Raising Cane's Chicken Fingers, excelling in customer service and HIPAA compliance. Demonstrated ability to reduce wait times and enhance client satisfaction through effective communication and privacy management. Skilled in multitasking and fluent in Spanish, ensuring high-quality, patient-focused care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cross-Trained Crew, Service Specialist, Trainer
Raising Cane's Chicken Fingers
01.2023 - Current
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Front Office Receptionist
Health Insurance Counseling and Advocacy Program
10.2023 - 12.2023
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Medical Assistant
San Joaquin Valley College
Visalia, CA05-2025
High School Diploma -
Exeter Union High School
Exeter 06-2023
Skills
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- CPR
- Immunization administration
- Multi- tasker
- Fluent in Spanish
- Patient-focused care
- Vital signs monitoring
- Compassionate
- Adaptable
- EKG/ ECG
Accomplishments
- Dean's Honor List 4.0 gpa
- Perfect Attendance
- keyboarding skill proficiency
Certification
- Venipuncture Procedures and Safety Certificate
- OSHA certification
- Health Insurance Portability and Accountability Act Certification
- Injection Procedures and Safety
- Basic Life Support Certification
Timeline
Front Office Receptionist
Health Insurance Counseling and Advocacy Program
10.2023 - 12.2023
Cross-Trained Crew, Service Specialist, Trainer
Raising Cane's Chicken Fingers
01.2023 - Current
Medical Assistant
San Joaquin Valley College
High School Diploma -
Exeter Union High School
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