Shaymus Glynn
Windsor,CO
Summary
Dynamic consultation agent with Best Buy, excelling in technical troubleshooting and customer service. Proven ability to resolve complex issues and enhance client satisfaction. Skilled in system maintenance and data entry, consistently fostering strong relationships and ensuring quality outcomes. Recognized for training new representatives and implementing effective solutions in high-pressure environments. As well as being hardworking and efficient while working.
Overview
3
3
years of professional experience
Work History
Consultation Agent Geek Squad
Best Buy
Greeley, CO
12.2024 - Current
- Delivered exceptional customer service at all times.
- Assisted with training new customer service representatives.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Implemented system security and data assurance software.
- Developed and maintained strong relations with customers to meet quality expectations.
- Maintained records, logs, and lifecycle documentation of work requests.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
Seasonal Worker
City of Greeley
Greeley, CO
06.2023 - 08.2025
- Harvested plants and transplanted or potted and labeled.
- Operated and maintained farm machinery and equipment, following safety protocols.
- Cut, rolled, and stacked sod.
- Performed routine maintenance and repairs on farm structures, such as fences and barns.
- Provided excellent customer service at all times.
Eagle Claw Counselor
Boy Scouts of America
Elbert, CO
06.2022 - 07.2025
- Enforced discipline and policies to protect safety of recreational activity participants.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Administered first aid and notified emergency medical personnel.
- Welcomed participants and directed to assigned areas.
Seasonal Worker
City of Greeley
Greeley, CO
06.2024 - 08.2024
- Harvested plants and transplanted or potted and labeled.
- Operated and maintained farm machinery and equipment, following safety protocols.
- Cut, rolled, and stacked sod.
- Performed routine maintenance and repairs on farm structures, such as fences and barns.
- Set up and operated irrigation equipment.
- Provided excellent customer service at all times.
- Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
- Supported crew members in maintaining irrigation systems.
Education
High School Diploma -
Severance High School
Severance, CO05-2024
Skills
- Customer service
- Technical troubleshooting
- Data entry
- System maintenance
- Client communication
- Time management
- Physical labor
- Problem resolution
Accomplishments
- Eagle Scout award
Affiliations
- Playing multiple instruments such as drums and guitar
- Working on my personal and close friends pc's
- Occasional community Service
- Camping
Timeline
Consultation Agent Geek Squad
Best Buy
12.2024 - Current
Seasonal Worker
City of Greeley
06.2024 - 08.2024
Seasonal Worker
City of Greeley
06.2023 - 08.2025
Eagle Claw Counselor
Boy Scouts of America
06.2022 - 07.2025
High School Diploma -
Severance High School