SHAYNA BORDEN
Temecula,CA
Summary
Operations professional with a proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
SBD CO LLC
Temecula, CA
05.2024 - Current
- Managed day-to-day operations for e-commerce brands, supporting ongoing order fulfillment and customer interactions across multiple sales channels
- Coordinated product launches and ongoing operations across multiple product lines and suppliers
- Oversaw customer experience, resolving inquiries, returns, and issues while maintaining service standards
- Developed and improved internal workflows to increase efficiency and support scalable operations
- Supported product launches by coordinating timelines, assets, and cross-functional tasks
Sales Administrator / Operations Support
The Grecian Soap Company
Temecula, CA
03.2023 - 12.2025
- Served as primary point of contact for wholesale and retail customers, managing high-volume inquiries via phone and email
- Processed daily orders, returns, and payments, maintaining accuracy across all transactions
- Supported multiple B2B accounts, ensuring timely order coordination and issue resolution
- Collaborated with internal teams to resolve order issues, delays, and customer concerns efficiently
- Maintained organized systems and documentation to support daily operations and reporting accuracy
Executive Assistant / Operations Support
(Independent Contractor)
Greater Los Angeles Area, CA
01.2011 - 01.2023
- Provided independent administrative and operational support alongside full-time roles across multiple business environments
- Managed calendars, communications, and administrative support across multiple clients and priorities simultaneously
- Assisted with invoicing, payment tracking, and financial record organization
- Coordinated tasks and timelines across concurrent projects and ongoing operational needs
- Developed and maintained organizational systems to improve efficiency
Executive Assistant / Operations Support
SMI
Greater Los Angeles Area
01.2011 - 01.2018
- Provided administrative and operational support, including calendar management, scheduling, and day-to-day coordination
- Managed client communications, follow-ups, and documentation to ensure timely and accurate information flow
- Supported project execution by tracking tasks, timelines, and deliverables across multiple priorities
- Maintained organized records and documentation to support business operations and reporting
- Assisted with invoicing, payment tracking, and general financial record organization
Graphic & Web Design Assistant
SMEDIA
Greater Los Angeles Area
01.2007 - 01.2011
- Assisted with website updates and basic design tasks using WordPress
- Supported content updates and internal documentation
- Collaborated with team members to complete design and administrative tasks
- Collaborated with developers to ensure seamless integration of design elements and functionalities.
Education
Business Administration Coursework -
Pierce College
Woodland Hills, CASkills
- Operations management
- Customer Relationship Management (CRM)
- Workflow & Process Improvement
- Project Coordination
- Order Management
- Account Support
- Documentation & Record Management
- Operational excellence
- Strategic partnerships
- Team leadership
- Customer service
- Problem-solving
Accomplishments
- Coordinated product launches across suppliers, logistics, and customer-facing systems
- Managed multiple operational functions simultaneously, supporting consistent order fulfillment and customer experience
- Supported B2B (wholesale) accounts by ensuring accurate order processing and timely issue resolution
- Developed organizational systems to improve task tracking and workflow consistency
Timeline
Operations Manager
SBD CO LLC
05.2024 - Current
Sales Administrator / Operations Support
The Grecian Soap Company
03.2023 - 12.2025
Executive Assistant / Operations Support
(Independent Contractor)
01.2011 - 01.2023
Executive Assistant / Operations Support
SMI
01.2011 - 01.2018
Graphic & Web Design Assistant
SMEDIA
01.2007 - 01.2011
Business Administration Coursework -
Pierce College
Systems
- Salesforce
- Zendesk
- QuickBooks
- WordPress
- Google Workspace
- Microsoft Office
- Basecamp
Personal Information
Title: Operations Coordinator