shayna cabrera
Chicago ,IL
Summary
Dynamic and attentive, honed exceptional customer service and problem-solving skills at Lou Malnati's and Starbucks. Demonstrated ability to enhance guest satisfaction and foster a positive environment, even during peak hours. Skilled in food handling safety and efficient in multitasking, significantly contributing to team success and repeat business without relying on numerical data.
Overview
1
1
year of professional experience
Work History
Waitress Trainee
Lou Malnati's
Oak Park, IL
06.2024 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Barista
Starbucks, Barista
Chicago, IL
09.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Associate Degree In Nursing - General Studies
William Howard Taft High School
Chicago, ILSkills
- Cleanliness
- Table setting
- Order taking
- Handling complaints
- Cash handling
- Memory retention
- Food presentation
- Point of sale operation
- Allergy awareness
- Personal grooming
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- Food handling safety
- Guest relations
- Complaint resolution
- Physical stamina
- Basic math
- Order processing
- Beverage service
- Plate carrying techniques
- Food service etiquette
- Strong work ethic
Languages
Spanish
Native or Bilingual
Timeline
Waitress Trainee
Lou Malnati's
06.2024 - Current
Barista
Starbucks, Barista
09.2023 - 06.2024
Associate Degree In Nursing - General Studies
William Howard Taft High School