Shayna Cooper
Parkersburg,WV
Summary
Results-driven professional with expertise in customer relationship management and meticulous attention to detail. Proven track record in effective complaint resolution and ensuring transaction accuracy. Committed to enhancing customer experiences and improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Speedway Gas Station
Belpre, Ohio
01.2023 - 08.2024
- Addressed customer inquiries, delivering accurate product and service information to support informed decisions.
- Cultivated strong customer relationships, fostering loyalty and repeat business.
- Facilitated fuel purchases and store transactions to enhance customer experience.
- Restocked shelves and ensured availability of popular items for customers.
- Maintained cleanliness and organization of the store and fueling area.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Speedway Gas Station
Belpre, Ohio
07.2021 - 03.2022
- Resolved customer complaints and inquiries, enhancing satisfaction and loyalty.
- Assisted customers with inquiries and resolved issues effectively.
- Processed transactions quickly and accurately at the register.
- Monitored inventory levels, ensuring timely replenishment to maintain service availability.
- Maintained cleanliness and organization of the store environment.
Customer Service Representative
Speedway Gas Station
Parkersburg, West Virginia
11.2019 - 05.2021
- Processed cash, credit, and digital payments securely, enhancing customer trust and transaction accuracy.
- Ensured cleanliness of kitchen tools and work areas throughout shifts to support food safety standards.
- Monitored food storage and inventory for freshness and safety compliance.
- Followed all safety protocols to maintain a safe working environment in the kitchen.
- Trained new staff on food prep techniques and kitchen procedures effectively.
- Maintained a clean kitchen environment by sweeping floors, washing dishes, utensils, and equipment.
- Ensured that all foods were stored properly and safely, at the right temperature.
- Removed expired food items from storage areas to ensure safety compliance.
Education
Certificate - Billing And Coding Specialist
Parkersburg West Virginia University
Parkersburg, WV03.2024
High School Diploma -
Pennfoster
Scranton, PA07.2017
Skills
- Customer relationship management
- Complaint resolution
- Transaction processing
- Cash handling
- Retail operations
- Inventory management
- Sales forecasting
- Problem solving
- Attention to detail
Timeline
Customer Service Representative
Speedway Gas Station
01.2023 - 08.2024
Customer Service Representative
Speedway Gas Station
07.2021 - 03.2022
Customer Service Representative
Speedway Gas Station
11.2019 - 05.2021
Certificate - Billing And Coding Specialist
Parkersburg West Virginia University
High School Diploma -
Pennfoster