Shayna DeVore
Mountain Home,AR
Summary
Proactive freelancer with superior skills in writing, editing, and teamwork. Eager to bring value to writing establishment through hard work and commitment to quality.
Skilled writing professional with focus on delivering impactful content. Proficient in crafting compelling narratives, conducting thorough research, and maintaining high standards of accuracy and clarity. Known for strong communication skills and results-driven approach.
Overview
11
11
years of professional experience
Work History
AI Quality Analyst
Telus International
Remote, AR
02.2023 - Current
- Conducted quality assessments on AI search data to ensure accuracy and relevance.
- Analyzed user feedback to drive continuous improvement initiatives in AI applications.
- Checked AI responses for accuracy and completeness.
- Paid attention to detail while completing assignments.
Freelance Writer
Captain Words
Remote, AR
01.2021 - 09.2022
- Wrote, edited, and produced stories for a variety of platforms, including the web and digital media.
- Did extensive research on the topics that were assigned to me.
- Followed the instructions and completed 3,000-word assignments.
- Was able to effectively manage multiple deadlines.
- Effectively implemented SEO keywords and targeted links to optimize search results.
Customer Service Associate
Dobyns Dining Room
Point Lookout, MO
05.2016 - 12.2020
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Helped over 30 customers every day by approaching conversations with positive attitude.
- Described and explained details about ice cream options to inform customers and guide purchasing decisions.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Reviewed and resolved differences between accounting information and cash drawer.
Customer Service Associate
Dick Clark's American Bandstand Theater - Legends in Concert
Branson, MO
10.2015 - 05.2016
- Helped over 50 customers every day by approaching conversations with positive attitude.
- Described and explained details about gift shop and concession options to inform customers and guide purchasing decisions.
- Balanced and organized cash register by handling cash and counting change.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
Bachelor of Arts - Journalism
College of the Ozarks
Point Lookout, MO01-2020
High School Diploma - undefined
Hollister High School
Hollister, MO01-2016
Skills
- Responsible
- Excellent work ethic
- MS Office
- SEO
- Flexible & Adaptable
- Critical thinking
- Good listening skills
- Teamwork
- Attention to detail
- Verbal and written communication
- Grammar and spelling
- Typing
- Proofreading
Timeline
AI Quality Analyst
Telus International
02.2023 - Current
Freelance Writer
Captain Words
01.2021 - 09.2022
Customer Service Associate
Dobyns Dining Room
05.2016 - 12.2020
Customer Service Associate
Dick Clark's American Bandstand Theater - Legends in Concert
10.2015 - 05.2016
High School Diploma - undefined
Hollister High School
Bachelor of Arts - Journalism
College of the Ozarks