Shay J. Flory
Grand Rapids
Summary
Seasoned Sales, Bar and Restaurant Manager with more than 10 years of experience in fast-paced and elevated restaurant, bar, retail, management and corporate settings. Excellent communication and quick learning skills. Track record of achieving exceptional results in direct customer sales, vendor retail sales and restaurant-bar sales. Proactive and organized with a passion for creating new cocktail and bar experiences (alcoholic and non) while simultaneously cultivating a fun and profitable work environment. Servsafe and Cicerone certified.
Overview
15
15
years of professional experience
4019
4019
years of post-secondary education
Work History
Owner and Operator
Velvet Elvis Event Bartending
Jacksonville
01.2021 - Current
Bar Supervisor
The Søvengård
Grand Rapids
06.2024 - 03.2026
- Supervised daily bar operations and staff activities.
- Trained new & current bartenders on service standards and drink preparation.
- Managed inventory levels and ordered supplies as needed.
- Curated custom seasonal drink menus
- Managed all bar events including weddings, wine dinners and more.
- Serviced guests as lead bartender
- Trained new employees on proper bar tending techniques and food safety protocols.
- Developed and implemented innovative strategies to increase customer satisfaction.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Bar and Restaurant Manager
Monelli's Italian Grille and Sports Bar
Grand Rapids
07.2023 - 12.2023
- Maintain management Servsafe certifications.
- Collect and disperse all tip money and daily pay-outs to all front of house and back of house staff on a daily basis.
- Perform weekly bar ordering and stock.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Plan and execute all bar events, pop-ups and tap take-overs.
- Curate weekly drink specials and seasonal cocktail menus.
- Maintain scheduling and event calendars for individual employees, bar events and tap takeovers.
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu and drink items.
- Establish and enforce nutritional standards for dining establishments based on accepted industry standards. Maintain proper food safety certifications per the state of Michigan each year.
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned from local distributors.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Establish standards for personnel performance and customer service. Training of all wait staff in the bar and restaurant.
- Maintain food/drink and equipment inventories, and keep inventory records.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Monitor compliance with health and fire regulations regarding food preparation and serving, liquor regulations and building maintenance in lodging and dining facilities per requirements of the state of Florida.
- Interview and hire bar wait staff.
Lead Bartender and Server
Chophouse Thirteen
Jacksonville
01.2021 - 06.2023
- Curated all daily and seasonal cocktail menus with unique and trending ideas.
- Provided staged photographs of drinks and specials for social media advertisement.
- Lead large bartending events downtown GR with Celebration Cinema, Studio Park and other community festivals/events.
- Created new drinks for private dinners with paired cocktails and wines.
- Created an extensive Non-alcoholic cocktail menu for all N/A events and the restaurant.
- Lead all training of new bartenders and bar backs on day to day company policy and procedure.
- Set-up and managed outdoor bartending events for concerts and outdoor community movie screenings of 100-300 person attendance.
- Oversaw liquor, beer and wine orders and inventory. Estimated consumption based on current sales for proper ordering and discontinuation of products.
Lead Bartender
One Twenty Three Tavern
Grand Rapids
05.2022 - 02.2023
Restaurant Manager
Derby House Diner and Bearded Pig BBQ
Jacksonville
05.2019 - 01.2021
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Collect and deposit money into accounts, keep records of collections and disbursements, and ensure accounts are balanced and tips are properly paid and accounted for.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Maintain scheduling and event calendars for individual employees.
- Schedule and coordinate all guest parties and happy hour reservations.
- Maintain proper food safety certifications per the state of Florida each year.
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned from local distributors.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Establish standards for personnel performance and customer service. Creation and implementation of all training of waitstaff, hosts and bartenders in Restaurant.
- Maintain food and equipment inventories and keep inventory records.
- Monitor compliance with health and fire regulations regarding food preparation and serving, liquor regulations and building maintenance in lodging and dining facilities per requirements of the state of Florida.
- Interview and hire all Restaurant Front of House waitstaff, hosts and bartenders.
- Always oversee any and all activities of the restaurant.
Regional Sales Manager
American Freight Furniture and Mattress
Indianapolis
01.2016 - 05.2019
Store Manager
American Freight Furniture and Mattress
Little Rock
01.2015 - 01.2016
FOH Restaurant and Brewery Manager
Brewer's Pizza, Inc.
Orange Park
08.2011 - 01.2015
Education
Associate of Arts - Business Management, German
Central Michigan University
Mount Pleasant, MIHigh School Diploma -
Byron Center High School
Byron Center, MISkills
- Bar/Restaurant Management
- Customer & Personal Service
- Unique Mixology Curation
- Bar Education & Training
- Sales & Marketing
- Time Management
Timeline
Bar Supervisor
The Søvengård
06.2024 - 03.2026
Bar and Restaurant Manager
Monelli's Italian Grille and Sports Bar
07.2023 - 12.2023
Lead Bartender
One Twenty Three Tavern
05.2022 - 02.2023
Owner and Operator
Velvet Elvis Event Bartending
01.2021 - Current
Lead Bartender and Server
Chophouse Thirteen
01.2021 - 06.2023
Restaurant Manager
Derby House Diner and Bearded Pig BBQ
05.2019 - 01.2021
Regional Sales Manager
American Freight Furniture and Mattress
01.2016 - 05.2019
Store Manager
American Freight Furniture and Mattress
01.2015 - 01.2016
FOH Restaurant and Brewery Manager
Brewer's Pizza, Inc.
08.2011 - 01.2015
Associate of Arts - Business Management, German
Central Michigan University
High School Diploma -
Byron Center High School