Shayna Fulton
Rio Dell,CA
Summary
Dynamic and customer-focused professional with extensive experience at Starbucks, excelling in cash handling and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and product knowledge, while maintaining a clean and organized workspace. Recognized for training new staff and fostering a collaborative team environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/ Sales Associate
Tractor Supply
Fortuna, CA
12.2024 - 02.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and returns accurately while adhering to store policies.
- Collaborated with team members to ensure timely restocking of merchandise.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Demonstrated product features and benefits to drive sales and engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated smoother checkout process, trained new employees on POS systems.
Barista/ Cashier
Starbucks
Fortuna, CA
08.2024 - 10.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Provided support during busy periods, adapting quickly to changing demands of the store.
- Welcomed customers and helped determine their needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Barista/ Cashier
Higher Grounds
Weed, CA
01.2024 - 04.2024
- Prepared high-quality espresso beverages using commercial coffee equipment.
- Delivered exceptional customer service, ensuring repeat business and loyalty.
- Maintained cleanliness and organization of workstations following health standards.
- Assisted with inventory management, tracking supplies and placing orders as needed.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Implemented efficient workflows to enhance speed of service during peak hours.
- Collaborated with team members to create a positive work environment and boost morale.
- Engaged customers in menu recommendations, fostering a welcoming atmosphere for all patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers to the business.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
Cashier
Ace Hardware
Fortuna, CA
11.2022 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and returns accurately while adhering to store policies.
- Collaborated with team members to ensure timely restocking of merchandise.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Demonstrated product features and benefits to drive sales and engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated smoother checkout process, trained new employees on POS systems.
Education
No Degree - Criminal Justice
College of The Siskiyous
Weed, CAHigh School Diploma -
Fortuna Union High School
Fortuna, CA05.2023
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Cash drawer balancing
- POS systems
- Staff training
- Attention to detail
- Order packaging
- Product recommendations
- Reports and documents
- Identification checks
- Loyalty program promotion
- Proficient in software
- Multitasking and organization
- Data entry
- Credit card processing
- Online orders preparation
- Receipt handling
- Exchanges processing
- Gift card handling
- Food handling
Certification
Food handling
Timeline
Cashier/ Sales Associate
Tractor Supply
12.2024 - 02.2025
Barista/ Cashier
Starbucks
08.2024 - 10.2024
Barista/ Cashier
Higher Grounds
01.2024 - 04.2024
Cashier
Ace Hardware
11.2022 - 08.2023
No Degree - Criminal Justice
College of The Siskiyous
High School Diploma -
Fortuna Union High School