Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayna Harper

Palmyra

Summary

Dynamic team leader with proven success, excelling in problem-solving and customer service. Skilled in motivating teams and ensuring exceptional experiences, I effectively coordinated operations and trained staff, contributing to a remarkable business day. My attention to detail and collaborative spirit drive outstanding results in fast-paced environments. Reliable and motivated worker with a strong track record of showing up on time, learning quickly, and completing tasks efficiently. Consistently followed instructions, worked well with teammates, and maintained a positive attitude in fast-paced environments. Recognized for being dependable, organized, and willing to take initiative when help was needed, while always treating customers and coworkers with respect.

Overview

2
2
years of professional experience

Work History

Team Leader

Escape Now
Cypress, TX
09.2022 - 11.2023
  • Led a team of four, resulting in a highly successful business day. Through effective communication, strategic planning, and collaborative efforts, we were able to achieve our goals and exceed expectations. Our teamwork and dedication not only ensured smooth operations but also contributed to an exceptional outcome for the day.

  • Team Leader at a fast-paced escape room, responsible for supervising staff, coordinating game operations, and ensuring a high-quality customer experience. Led teams during live games, resolved issues in real time, and trained new employees on procedures and safety standards.

FOH Team Member

Newks Eatery
Cypress, TX
02.2022 - 07.2022
  • Front of House team member at a restaurant, responsible for greeting guests, taking orders, delivering food and drinks, and ensuring a positive dining experience.
  • Provided friendly and efficient customer service as a Front of House team member, assisting guests, responding to requests, and maintaining a welcoming atmosphere in a fast-paced restaurant environment.
  • Managed table service, handling payments, maintaining cleanliness of dining areas, and coordinating with kitchen staff to ensure smooth service.

Education

Social Work

Adrian College
Adrian, MI

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Customer Service

Timeline

Team Leader

Escape Now
09.2022 - 11.2023

FOH Team Member

Newks Eatery
02.2022 - 07.2022

Social Work

Adrian College