Shayna Kauhi
Kaneohe,Hawaii
Summary
Dedicated customer service management who effectively motivates associates through continual guidance, direction, development and coaching, while providing excellent customer service and making operational and procedural improvements.
Overview
15
15
years of professional experience
Work History
Guest Service Agent
Hawaiian Airlines
05.2018 - 09.2024
- Possess exceptional communication skills when greeting and assisting passengers.
- Maintain a friendly, positive attitude when dealing with distressed passengers.
- Resolve issues regarding delayed and canceled flights
- Ensuring company safety policy and FAA guidelines are being enforced at all times.
Ramp Agent
Hawaiian Airlines
06.2016 - 05.2018
- Able to read baggage tags, flight information and schedule
- Comply with company safety policies
- Loading and unloading of baggage with care to not damage personal property
- Observe safe ground-handling procedures and maintenance of ground service equipment including the performance of equipment checks
Area Supervisor
Ross Dress For Less
01.2010 - 01.2013
- General operations & Supervision of the store
- Ensure Company Standards and Expectations are met
- Cash pick-ups and bank deposits are conducted per company policy
- Oversees Loss Prevention
Education
Windward Community College
Kaneohe, HIHigh School Diploma -
James B Castle High School
Kane’ohe, HISkills
- Time Management
- Excellent Multi-Tasker
- Detail-Oriented
- Strong Communication Skills
- Organized
Timeline
Guest Service Agent
Hawaiian Airlines
05.2018 - 09.2024
Ramp Agent
Hawaiian Airlines
06.2016 - 05.2018
Area Supervisor
Ross Dress For Less
01.2010 - 01.2013
Windward Community College
High School Diploma -
James B Castle High School
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