Shayna Sousa
Abington,MA
Summary
Dynamic Administrative Manager with a proven track record at Goodlife Acupuncture and Holistics, excelling in office management and workflow optimization. Expert in implementing digital tools to enhance efficiency and foster strong client relationships. Adept at training teams and solving complex problems, driving significant improvements in operational performance.
Overview
26
26
years of professional experience
Work History
Administrative Manager
Goodlife Acupuncture and Holistics
West Bridgewater, Massachusetts
02.2025 - Current
- Manage scheduling and appointment bookings for client services in wellness center.
- Assist in developing administrative procedures for improved office efficiency.
- Coordinated communication between practitioners and clients.
- Maintained accurate records of client information and treatment plans.
- Supervise office supplies inventory and procurement to ensure availability.
- Implement digital tools for streamlining patient intake, website and digital media.
- Identified and solved problems to enhance management and business direction.
- Developed and implemented administrative procedures to maximize efficiency.
Hair Salon Owner
Self
North Easton, Massachusetts
01.2000 - 02.2015
- Managed daily operations of the salon to ensure smooth functioning.
- Designed and implemented marketing strategies to attract new clients.
- Performed hairstyling services such as coloring, cutting, shampooing, conditioning and styling hair.
- Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
- Developed unique hair styling techniques for customers to create a personalized look.
- Organized inventory system for tracking product sales and restocking shelves accordingly.
- Researched new trends in hair care products and styles to stay current with industry developments.
- Provided customer service and addressed customer complaints in a timely manner.
- Created marketing campaigns to increase clientele base through social media platforms and other outlets.
- Developed training program for new hires that included technical instruction as well as customer service best practices.
- Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
- Implemented quality assurance measures to ensure high levels of customer satisfaction.
- Maintained inventory of salon supplies and ordered products as needed.
- Provided excellent customer service to enhance client satisfaction and loyalty.
- Developed a welcoming atmosphere for clients through effective communication skills.
- Oversaw financial transactions and managed cash flow within the salon environment.
- Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
- Monitored financial performance of the salon by analyzing monthly reports to make necessary adjustments.
- Maintained professional relationships with vendors such as suppliers or contractors for business-related needs.
- Participated in community events related to beauty industry to build brand awareness among potential customers.
- Generated promotional materials such as flyers, brochures, coupons or discounts to attract new clients.
- Ensured compliance with local health department regulations.
Artistic Creative Team Educator
L'Oreal Professionnel
New York, New York
01.2007 - 01.2013
- Developed training materials for stylists at L'Oreal Professionnel.
- Facilitated workshops to enhance product knowledge and application techniques.
- Mentored stylists in the US/North America the latest hair color, hair cutting techniques using the most effective teaching methods and practices.
- Evaluated training programs to ensure alignment with industry trends and standards.
- Conducted one-on-one coaching sessions with team members to improve performance.
- Created feedback mechanisms to gather insights from participants on training effectiveness.
- Monitored employee performance and provided feedback when needed.
- Researched cutting-edge technology that could be used as part of the training program.
- Implemented innovative strategies for teaching complex topics in an engaging way.
- Conducted research on best practices related to team education programs.
Education
Cosmetology - Cosmetology
Mansfield Beauty School
Quincy, MA01-2000
High School Diploma -
Brockton High School
Brockton, MA06-1998
Skills
- Office management
- Records maintenance
- Scheduling coordination
- Digital tools implementation
- Administrative procedure development
- Customer relationship management
- Inventory control
- Workflow optimization
- Employee training
- Problem solving
- Effective communication
- Performance evaluation
- Innovative thinking
- Team leadership
- Administrative improvement
- Business strategies
- Hiring and training
- Workflow planning
- Budgeting and expense monitoring
- Office supervision
- Office administration
- Skype
- Travel arrangements
- Critical thinking
- Scheduling
- Relationship building
- Mail handling
- Customer service management
- Scheduling and calendar management
- Schedule management
- Training and coaching
- Verbal and written communication
- Team collaboration
- Administrative support
Timeline
Administrative Manager
Goodlife Acupuncture and Holistics
02.2025 - Current
Artistic Creative Team Educator
L'Oreal Professionnel
01.2007 - 01.2013
Hair Salon Owner
Self
01.2000 - 02.2015
Cosmetology - Cosmetology
Mansfield Beauty School
High School Diploma -
Brockton High School