Shayna Zimmerman
Katy,TX
Summary
Dynamic professional with a background in community supervision. Extremely policy driven and possessing exceptional report writing techniques. Expert in reducing recidivism rates through effective supervision and motivational interviewing, while enhancing public safety. Demonstrating exceptional problem-solving abilities and commitment to continuous professional development, seeking a transition into a new career path.
Overview
18
18
years of professional experience
Work History
Community Supervision Officer
Harris County Community Supervision And Correction
Houston, TX
03.2018 - Current
- Enhanced public safety by effectively monitoring and supervising assigned caseload of offenders.
- Investigated suspected violations promptly, taking appropriate action as needed to maintain community safety standards.
- Utilized evidence-based practices in determining interventions, improving long-term success for offenders under supervision.
- Maintained accurate records and documentation, ensuring compliance with department policies and procedures.
- Collaborated with community partners to provide comprehensive support services for successful offender reintegration.
- Conducted thorough risk assessments for appropriate supervision strategies, reducing recidivism rates.
- Facilitated successful completion of probation terms through consistent communication and guidance.
- Participated in ongoing professional development opportunities, staying current on best practices within community supervision field.
- Provided timely court reports, offering recommendations for sentencing and supervision modifications.
- Handled over 150 full-cycle caseloads per month.
Supervisor
Harris County Community Supervision And Correction
Houston, TX
09.2023 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Managed 8 Community Supervision Officer Assistance.
Probation and Parole Officer II
Missouri Department of Probation and Parole
St Louis, MO
02.2007 - 01.2018
- Managed approximately 80 high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
- Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
- Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
- Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
- Utilized motivational interviewing techniques when engaging with clients, eliciting genuine commitment towards personal growth and change.
- Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.
- Facilitated cognitive-behavioral therapy groups for offenders, promoting positive behavioral change and reducing the risk of future offenses.
Education
Master of Arts - Cybersecurity Operations
Webster University
St Louis, MO07.2025
Master of Arts - Management And Leadership
Webster University
St Louis, MO06.2016
Master of Arts - Legal Studies
Webster University
St Louis, MO06.2013
Bachelor of Science - Criminal Justice
South Carolina State University
Orangeburg, SC06.2004
Skills
- Policy Knowledge
- De-Escalation Techniques
- Courtroom Testimony
- Risk and needs assessments
- Verbal and written communication
- Investigations
- Documentation
- Report Writing
- Case Management
- Time Management
- Attention to Detail
- Problem-Solving
Accomplishments
- Awarded “Employee of the Month” (March, 2022).
- Supervised team of 8 staff members.
Timeline
Supervisor
Harris County Community Supervision And Correction
09.2023 - 06.2024
Community Supervision Officer
Harris County Community Supervision And Correction
03.2018 - Current
Probation and Parole Officer II
Missouri Department of Probation and Parole
02.2007 - 01.2018
Master of Arts - Cybersecurity Operations
Webster University
Master of Arts - Management And Leadership
Webster University
Master of Arts - Legal Studies
Webster University
Bachelor of Science - Criminal Justice
South Carolina State University