Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaynah Napier

Avenel,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Executive (Retention )

Dish Network
Roseland, NJ
04.2023 - 05.2024
  • Carefully assisted each inbound customer and met the companies needs to then offer the best value
  • Maintained a professional customer relationship when customers were considering other tv options
  • Successfully sold products to existing customers using my abilities to present compelling offers and influence customer decision-making based on each customers needs
  • Worked on multiple platforms to assure accurate security meassures are made and when determining decisions based on each customer
  • Provided accurate rates and equipment to qualifiying customers
  • Achieved employers daily goals or 50% or more save rate all while following company business rules to assure no mistakes are made.

Server/Bartender

Maggiano’s
Charlotte, NC
01.2022 - 02.2023
  • Accurately recorded orders, worked with kitchen staff to assure that guest food and experience exceeds expectations
  • Guided guest through our menu entrees, cocktails, wines and desserts to provide each guest with appropriate lunch and dinner suggestions
  • Use proper sanitation and dinning reset skills to make assure our restaurant was presentable for next seating
  • Trained new servers and familiarized new employees with company policy and culture to assure each new hire followed every step by the book.

Server/Bartender

Mid-wood Smokehouse
09.2021 - 07.2022
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Monitored dining room for cleanliness and proper set-up at all times.

Server/Bartender

Red Robin
08.2018 - 08.2020
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

IHA Recruiter (Work From Home )

Adecco Staffing INC
Fort Mill, SC
11.2018 - 05.2019
  • On-site recruiter for a major staff agency hiring over 300 employees or per clients request, managing payroll and work attendance on site at their call center locations
  • Interviewed potential new hires then prescreened them for each position, provided a drug screening test and coached all new and existing employees in office for new job opportunites
  • Consistently met and exceeded our weekly goals before deadline dates in office and/or while wokring from home.

Education

Interior Decorator - Certification - Interior Decorating

IAP Career College
Online
08-2022

High School -

East Orange Campus High
06-2011

Skills

  • Customer Relationship Management
  • Customer Service
  • Account Management
  • Strategic Initiatives
  • Sales expertise
  • Negotiation Skills
  • Customer Relations
  • Performance Tracking

Certification

  • Interior Decorator Certification - IAP Career College

Timeline

Account Executive (Retention )

Dish Network
04.2023 - 05.2024

Server/Bartender

Maggiano’s
01.2022 - 02.2023

Server/Bartender

Mid-wood Smokehouse
09.2021 - 07.2022

IHA Recruiter (Work From Home )

Adecco Staffing INC
11.2018 - 05.2019

Server/Bartender

Red Robin
08.2018 - 08.2020

Interior Decorator - Certification - Interior Decorating

IAP Career College

High School -

East Orange Campus High

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Shaynah Napier