Shayne Cox
Tulsa,OK
Summary
Dynamic Parts Advisor at Warren CAT with a proven track record in building customer trust and loyalty. Expert in managing parts orders and training team members, while consistently enhancing customer satisfaction. Adept at utilizing proprietary software and solving customer concerns, ensuring efficient operations and positive relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Parts Advisor
Warren CAT
Tulsa, OK
12.2022 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
Sales and Service Specialist
Hibdon Tires Plus
Owasso, OK
06.2021 - 12.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Butcher Assistant
Mike Rainey
Ramona, OK
02.2020 - 05.2021
- Greeted and interacted with diverse customer base, serving needs on individual basis.
- Packaged and weighed products for customers and supported individual product selection process.
- Ground, cut and arranged various meat products for sale.
- Followed strict food safety protocol as outlined by Oklahoma food handling guidelines.
- Prepared meats for different cooking methods, maintaining cultural relevancy and catering to customers.
- Prepared ham and smoked meats with care and followed kitchen recipes.
- Adhere to safety and cleanliness standards and maintained equipment.
Education
No Degree - Structural Welding
Tri County Technology Center
Bartlesville, OKHigh School Diploma -
Caney Valley High School
Ramona, OK05.2021
Skills
- Building Customer Trust and Loyalty
- Bid Specifications
- Providing Feedback
- Courteous with Strong Service Mindset
- Solving Customer Concerns
Certification
- Structural Welding in the 2G position. August 2019 - May 2021
Accomplishments
Parts Advisor - Highest ticket count in the Tulsa location.
2023 yearly review - Exceeds Expectations
2024 yearly review - Often Exceeds Expectations
Hired on in 2023 starting in the warehouse, worked up to parts counter.
Timeline
Parts Advisor
Warren CAT
12.2022 - Current
Sales and Service Specialist
Hibdon Tires Plus
06.2021 - 12.2022
Butcher Assistant
Mike Rainey
02.2020 - 05.2021
No Degree - Structural Welding
Tri County Technology Center
High School Diploma -
Caney Valley High School