Shayne Kunz
Harrisville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Has experience in multiple fields, including customer service, retail, home caretaking, social media work, and office work.
Overview
3
3
years of professional experience
Work History
Customer Accounts
Beeline Pest Control
08.2024 - Current
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Collaborated with team members to improve overall customer service experience.
- Communicated with approximately 100 clients daily to understand needs and explain service terms and value.
- Recognized as a top performer within the team by the owner, consistently meeting or exceeding performance metrics related to customer satisfaction.
- Negotiated favorable contract terms with clients while maintaining company revenue goals and objectives.
- Assisted in the onboarding process for new customers, providing comprehensive support during account setup.
- Streamlined the intake process for improved efficiency, reducing call wait times.
- Maintained accurate records of customer interactions, ensuring seamless communication across departments.
- Created and filled out reports from technicians for VA Loans and Home Refinancing.
Office Manager / Social Media CA
Heritage Family Chiropractic
02.2023 - 08.2024
- Interacted with patients by phone, email, or in-person to provide information.
- Maintained and updated patients files and office records.
- Welcomed and checked in patients.
- Managed patient and office scheduling.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Maintained clean, safe, and well-organized patient environment.
- Promoted and marketed works through social media platforms.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Studied and commented on current news and trends.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Photographed and filmed in-office activities to use for content creation.
- Re-designed office logo and updated color palettes, fonts, etc.
- Designed all content including Instagram and Facebook posts, carousels, stories, reels, and in-office advertisements.
- Created original coloring pages for pediatric patients weekly
Administrative/Personal Assistant
JRS Enterprises
07.2022 - 02.2023
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted in any and all types of tasks given by employer.
- Maintained personal relationships with family and friends of employer.
- Kept home and office space clean and organized.
- House sat on many occasions when employer was out of town.
- Took care of employers dogs and cat, including feeding, grooming, training, and exercising.
- Ran errands throughout the week, as well as assisting in cooking meals for the family.
- Organized files, company papers and supplies, and prepared for large company events.
Retail Sales Associate/Social Media Content Creator
Bucked Up
02.2022 - 07.2022
- Stayed up to date on all product knowledge and educated customers on supplements.
- Created Tiktoks, Instagram reels and posts, and marketed merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted research to determine current benchmark trends and audience preferences.
- Developed personal relationships with customers to increase loyalty, retention and rapport.
Performer
Ever After Events
08.2021 - 07.2022
- Performed as a Disney princess at dozens of events.
- Interacted with and directed children at parties and events.
- Singing, storytelling, and entertaining children were key aspects, as well as coordinating with the parents and/or event coordinators.
- Punctuality was extremely important at this job, as well as communication between other cast members and clients.
- Developed show concepts and themes to engage audience members.
- Collaborated with other entertainers to create engaging acts.
- Used social media to promote events and build audience.
Education
Undergraduate - Graphic Design
Weber State University
Ogden, UT05.2025
No Degree - Graphic Design
Utah Tech University
Saint George, UTSkills
- Organization
- Design, creativity
- Memorization
- Customer service
- Social Media
- Personal connections
- Communication
- Punctuality
- Multitasking Abilities
- Training and Development
References
Available Upon Request
Awarded Dean's Scholarship, Nominated for WSU's National Society of Leadership and Success
I was awarded the Dean's Academic Scholarship in 2021, and nominated for the NSLS for the Fall 2022 semester based on my 3.89 GPA average.
Timeline
Customer Accounts
Beeline Pest Control
08.2024 - Current
Office Manager / Social Media CA
Heritage Family Chiropractic
02.2023 - 08.2024
Administrative/Personal Assistant
JRS Enterprises
07.2022 - 02.2023
Retail Sales Associate/Social Media Content Creator
Bucked Up
02.2022 - 07.2022
Performer
Ever After Events
08.2021 - 07.2022
Undergraduate - Graphic Design
Weber State University
No Degree - Graphic Design
Utah Tech University
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