Donna Chambers
Tremonton
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service /Receptionist, Accounts Receivable
City Of Ketchikan
07.2023 - Current
- Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
- Processed payments accurately, balancing cash drawer at the end of each shift for proper accounting practices.
- Streamlined front desk operations for improved efficiency and increased customer flow.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
- Investigated and resolved customer inquiries and complaints quickly.
Orthopedics/General Surgery
PeaceHealth Hospital
09.2022 - Current
- Referrals, Answering phones, Customer service, appointment setting, Travel for Patients off Island
Ogden Regional Hospital
03.2020 - 08.2022
- Appointment settings, Medical Records, answering phones, Assisting Patients, Checking in/out ROI
Ogden Clinic
03.2017 - 03.2022
- Checking in/out patients, Appointment setting, faxing, Referrals, Medical Records, Tele Health, Answering phones
Sam's Club
02.2015 - 03.2017
- Marketing the Sam's Club credit card and memberships, Cashiering, Display's, Customer services
Education
High School Diploma -
South Point High
Sandy, UT06.2001
Skills
- Scheduling appointments
- Reception Management
- Appointment Coordination
- Typing Speed
- Organization
- File Management
- Calendar Management
- Billing and Invoicing
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Calm Under Pressure
- Data Entry
- Microsoft Office
- Work Prioritization
- Money handling abilities
- Issue and Complaint Resolution
- Administrative and Office Support
- Professional telephone demeanor
- Customer Data Confidentiality
- Inbound Call Management
- Policies and Procedures Adherence
- Order Fulfillment
- Medical terminology knowledge
- Order Processing
- Transaction Processing
- Retail store support
- Customer Relations
- Relationship Building
- Basic accounting
References
- Deb Smith, 801-889-7748, Friend and work colleague
- Tracy Norton, 435-749-2152, Friend and work colleague
- Mindy Valerio, 801-837-3699, Friend and work colleague
- Jay Soriano, 801-458-2175, Friend and work colleague
Timeline
Customer Service /Receptionist, Accounts Receivable
City Of Ketchikan
07.2023 - Current
Orthopedics/General Surgery
PeaceHealth Hospital
09.2022 - Current
Ogden Regional Hospital
03.2020 - 08.2022
Ogden Clinic
03.2017 - 03.2022
Sam's Club
02.2015 - 03.2017
High School Diploma -
South Point High
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