Laura Linschoten
Vernal,UT
Summary
Driven customer service and administrative professional with a proven track record at Seitz Eye Care, adept in enhancing patient experiences and streamlining insurance processes. Excelled in order preparation and maintaining a service-oriented mindset, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in data entry and conflict resolution, consistently met deadlines and exceeded client expectations.
Overview
20
20
years of professional experience
Work History
Optician, Accounts Receivable, Receptionist
Seitz Eye Care
09.2004 - Current
- Aided patients in selection of flattering eyeglass frames, and suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, and pupillary distance, measured patients' faces for bridge, eye size, and temple length to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Created and confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Handled cash, credit and check transactions and maintained sales and payments records accurately.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Sales Associate Coach
GNC - General Nutrition Centres
06.2013 - 07.2023
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Arts - General Education
Ricks College
Rexburg Idaho05.1996
Skills
- Order Preparation
- Service-oriented mindset
- Transaction Processing
- Professional Demeanor
- Data Entry
- Bookkeeping
- Scheduling
- Clerical Support
- Scheduling appointments
- Telephone skills
References
Business References
Jessica Taylor
Former GNC Manager
435-790-3131
Tod Tesar
Manager/Owner at Seitz Eye Care
435-789-1552
Personal References
Brandt Emery
LDS Bishop
435-621-1983
Vanessa Grimshaw
Friend
435-790-6292
Timeline
Sales Associate Coach
GNC - General Nutrition Centres
06.2013 - 07.2023
Optician, Accounts Receivable, Receptionist
Seitz Eye Care
09.2004 - Current
Associate of Arts - General Education
Ricks College
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