Shayne LeRay
Doylestown,Pennsylvania
Summary
I am skilled in safe food handling and fostering positive customer relationships, I consistently contribute to a productive and welcoming environment. In addition, I was a busser and a banquet server at Earl's, bringing skills in order management, payment processing and upselling. I am knowledgeable about handling special dietary requirements and general food safety standards. have proven hospitality professional with extensive experience at Nina's Waffles, where I excelled in multitasking and maintaining high cleanliness standards. I demonstrated exceptional customer service and a strong work ethic, significantly enhancing guest experiences.
Overview
4
4
years of professional experience
Work History
Server/ Cashier
Nina's Waffles
05.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Buser/Server
Earl's New American
12.2022 - 06.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Barista
Nonno's Italian Coffee Parlor
05.2020 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Science - Elementary Education
West Chester University of Pennsylvania
West Chester, PA05.2027
High School Diploma -
Central Bucks East
Doylestown, PA06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Timeline
Server/ Cashier
Nina's Waffles
05.2023 - 08.2024
Buser/Server
Earl's New American
12.2022 - 06.2023
Barista
Nonno's Italian Coffee Parlor
05.2020 - 06.2022
Bachelor of Science - Elementary Education
West Chester University of Pennsylvania
High School Diploma -
Central Bucks East
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