Shayne Malm

I am a driven, responsible, mature, self-starter who is empathetic and

experienced with patient care coordination, administrative support, and healthcare operations. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Knowledge of healthcare procedures and administrative protocols for efficient service delivery. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Qualified Mental Healthcare Professional / Case Manager with solid background in patient care and administrative support. Efficiently managed patient scheduling, registration, and coordination, ensuring seamless operations. Demonstrated strong communication and problem-solving skills to enhance patient satisfaction and streamline processes. Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.

• First Aid Certification
• California Multiple Subject Teaching Credential
• CPR Certification
• Qualified Mental Healthcare Professional (QMHP)
• California State Board Licensed Cosmetologist from 1991 - 2026