Danica Hoy

• 
  
• • Greet patients and create a welcoming, professional front desk environment
• • Schedule, confirm, and manage patient appointments efficiently
• • Verify insurance coverage and collect/update patient information
• • Maintain accurate and confidential patient records in compliance with privacy regulations
• • Answer phone calls, respond to inquiries, and direct calls appropriately
• • Communicate effectively with healthcare providers and staff to coordinate patient care
• • Check patients in and out, including collecting co-pays and processing payments
• • Assist patients with forms, questions, and concerns with empathy and professionalism
• • Handle multiple tasks in a fast-paced environment while maintaining attention to detail
• • Resolve patient issues or escalate concerns as needed to ensure a positive experience
• Experienced in computer systems used to check in and out patients

• Greet and seat an average of 200 guests per shift with professionalism and warmth

• Manage reservations and walk-ins using OpenTable

• Coordinate with servers and kitchen staff to ensure timely seating

• Train new host staff on company standards and guest service techniques

• Handle guest complaints tactfully to ensure satisfaction

• Managing To-Go orders using Aloha/ ToastPOS system