Shayne Taylor
Denver,CO
Summary
Results-driven hospitality professional with 2 years of management experience, adept at leading teams and ensuring operational excellence in fast-paced environments. Proven track record in delivering exceptional customer service, optimizing workflows, and meeting organizational goals. Skilled in problem-solving, communication, and team development, with a passion for creating positive experiences. Eager to leverage transferable skills to excel in a new industry, bringing adaptability, leadership, and a commitment to continuous growth and learning.
Overview
5
5
years of professional experience
Work History
Front of House Manager
Machete Tequila + Tacos
07.2024 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Operations Manager
Pindustry
09.2023 - Current
- Implemented a comprehensive retraining program for front desk employees, significantly improving secret shopper reports to 100%
- Scheduling for all FOH staff, including servers, bartenders, bussers, runners, and front desk attendants
- Oversee bartenders during service to ensure proper pours, cocktail creation, and sanitation
- Maintains inventory through monthly inventory counts and processes all beverage invoices
- Recruit, hire, and train all employees to ensure proper coverage and that new team members follow company policies and procedures
- Execute all private events the sales team sells to ensure each event detail is met and the client receives a memorable experience
- Leads with mutual respect, continued training, and leading by example to motivate employees to exemplify teamwork
- Devotedly oversaw all Front-of-House operations, ensuring exceptional guest experiences and addressing and resolving any issues promptly and effectively to enhance guest satisfaction
- Reason for leaving: Looking for growth opportunities and company culture
Key Holder/Bartender
Three Saints Revival
06.2022 - 09.2023
- Oversaw the opening and closing of the restaurant to ensure the stage was set for service and security of the building
- Ensure that all employees arrive on time and are adhering to company policies
- Oversee guest service during management leadership absences in the restaurant to resolve issues and ensure every guest receives spectacular hospitality
- Check in beverage orders and review invoices for accuracy
- Assisted in putting away products to ensure proper rotation and organization of stock areas
- Cash handling to provide accurate change for employees and guests
- Attended tastings with beverage reps to bring new products to the bar and give the guests new items to try each time they came in
- Follow company procedure when building cocktails and presenting them
- Oversaw the training of all new bartenders to ensure that bar prep was entirely correct and product knowledge was being retained
Information Systems Technician
Tigunia
01.2020 - 06.2022
- Network troubleshooting: Resolved connectivity issues, optimized network performance, and ensured data security
- Hardware maintenance: Installed, upgraded, and repaired computer equipment for smooth operation
- Software support: Provided technical assistance for various software applications, ensuring user satisfaction
Education
Associate's - business management
Eastern Gateway Community College
Timeline
Front of House Manager
Machete Tequila + Tacos
07.2024 - Current
Operations Manager
Pindustry
09.2023 - Current
Key Holder/Bartender
Three Saints Revival
06.2022 - 09.2023
Information Systems Technician
Tigunia
01.2020 - 06.2022
Associate's - business management
Eastern Gateway Community College
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